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Journeys
Discussion List
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Instructions for agent task type not visible in guided journeyInstructions is not visible in guided journey task even after adding it in the configuration of the task Task Setup: Logged in as user: Me- Benefits. Do not see any inst… -
My Client Groups → Journeys→ Explore →newly created journey is showing twiceSummary: Content (please ensure you mask any confidential information): On 24th July, Created a new Journey in Journey template page in production In My Client Groups → …
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What is "Enter your welcome notification content" is used for Journey Notifications?Summary: On 26C. Under My Client Groups > Journeys Setup > Journey Templates > pick a journey > Notifications There is a field "Enter your welcome notification content" …
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How to debug Fast Formula for Journey eligibility?Summary: We are on 26C. Is there a way to debug Fast Formular used in Journey eligibility profile?
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Nudges Not WorkingSummary: Hey all I have configured multiple Nudges for Journeys in multiple instances and no matter what, the notifications aren't getting sent out. I even did it on the… -
Editable Journey Category After CreationSummary: Journey administrators should have the ability to change a journey's category after the journey has been created. Today, the category selection is fixed during …
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how to create two different custom alert notification for journeysHi All, We want to create two custom alert notifications for onboarding and off boarding journeys. Can any one please share steps and document for above requirement. Reg…
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How do you remove the email box on Journeys and change the Display name box?Summary: I have tried to add an Integration to change this, but it didn't work. -
Ability to hide the download button on Document task typeIs there a way to hide the download button on Document task types so that the only option is to View? -
Enable One-Click Journey Launch from GROW RecommendationsJPMC Summary: When a journey is recommended to a user and displayed within GROW, selecting the "Start" button should immediately launch or assign the journey and take th…
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Add "Other's Tasks" Section to Summarized Task List LayoutSummary: In the Summarized Task List layout, manager tasks are not displayed in a separate section. Unlike the Expanded List layout, which clearly separates assigned tas…
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Onboarding Journey - task allocation to AoR after "Hire an employee" action in the futureSummary: Hi, we have configured the Enterprise onboarding journeys (with ACTION NAME: HIRE) that contain three Enterprise onboarding step journeys the first one that is …
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Nudges - existing tokens to retrieve Recipient name in email body are not working after 26CWe are seeing email alerts that contain tokens used to retrieve the email recipient's name failing or returning null after the 26C upgrade in most Nudge Event Alerts. Fo…
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In Journeys when clicking on application task throwing errorSummary: When logged in as an employee and goes to Application Task of the Journeys it gives error- You can't access this task because you either don't have access or th…
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Journey - Checklist Category not UpdatedHello experts, We are having an issue with checklist category. We have tried to created a new checklist category in manage common lookups. Once saved we surfed to the pa…
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Checklist allocation based on value set and fast formula attached to the eligibility profileSummary: Checklist allocation based on value set and fast formula attached to the eligibility profile, I have created a value set which give out person number of that em…
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how to update or delete a delegation for a User for JourneysHello, I am looking for options to auto delegate Journey tasks for 1 employee to another. Thank you
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Can we add Previous Journey Task comments to the Alert Notification to employeeHi Team, As per client requirement, employee initiates Absence contextual journey to 'Return to Work' , provides the appropriate document and submit. Following this, Lea…
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Guided Journey in Redwood: Not able to set link to open in a new tabSummary: When using links in task notes within a Guided Journey, I am not able to set the link to open in a new tab the same way we can do with Checklist Templates. It a…
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Is it possible to make the questionnaire available only after the participant has watched the video?Summary: Hi Experts, We would like to use the Advanced Task type in Journey with a Video (Media) and a Questionnaire. Is it possible to make the questionnaire available …
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Journey Native Electronic Signature: Sporadic Name ErrorSummary: The Pending Worker Journey asks candidates to use the Native Electronic Signature to sign 3-4 documents. 1 out of every 10 candidates experiences the following …
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Customized email notification for journey tasksSummary: I have a client requirement to send customized email notifications for a journey. There are multiple tasks and each task have a different notification. The exam…
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Maximum number of tasks in a journeySummary: Is there any limit to the number of tasks which can be configured in a journey i.e. is there any implication if the journey has 150 eligibility dependent tasks …
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how is task performer (line manager) determined in offboarding journeys?Summary: how is task performer (line manager) determined in offboarding journeys? Content (please ensure you mask any confidential information): Hi team, in our offboard… -
How do I turn off the Journey notification / reminder "Notice - Expiring Fusion Journey"?Summary: Much to my surprise and chagrin, we had a manager receive the following reminder, entitled "Notice - Expiring Fusion Journey for [USER]". We are using the "Onbo… -
Offboarding Journeys for Line managerSummary: Hi We have noticed Offboarding Journey is not getting allocated to Line manager when we terminate an employee with back date (When does the termination take eff… -
Need to trigger the contextual journeys for a set of employeeDear Team, As per the business requirement, we need to trigger the report output for specific set of employee in organization before the termination process. To address …
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25C Journeys - Embedded Application Task - Personal InfoSummary: The embedded app task "Biographical Info","DemoGraphic Info" shows the employee bio info but updating it is not enabled. The assigned employee has permission to…
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How to set the Report Path on a Guided Journey Task?Summary: We would like to create a task in a Guided Journey with Task Type on Report Content (please ensure you mask any confidential information): Hello experts, We are… -
AFTER P2T: Employees are unable to view their assigned JourneysHello, We just had a P2T refresh and are having issues with assigned Journeys not displaying in the search list for employees (My Journeys). We have run the ESS schedule…