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Journeys
Discussion List
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Offboarding Journey Details Not Visible for Inactive Employees - Redwood JourneysSummary: Hi Everyone, For some employees, the Offboarding Journey appears as Completed in the Journeys tab; however, when the journey is opened, the page is blank and ta… -
While adding a report path to journey task getting warning- report path not foundSummary: While adding a report path to journey task getting warning- report path not found Getting the following warning : "You're about to save the task even though the…
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Fast formula for questionnaire to trigger Request more infoSummary: Requirement is if the candidate answers a certain prescreening question as Yes, then additional questionnaire is to be send to the candidate only when recruiter…
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How to remove the 'Access workspace Application' URL from Enterprise Onboarding email/WorklistHow to remove the 'Access workspace Application' URL from Enterprise Onboarding email/Worklist notification? Using BPM Administration, we are not able to find Checklist … -
Journeys Setup Task Display Settings - no data to displayHi! We are testing the new Redwood Journeys Setup pages within our development environments (currently on 25A) before enabling in PROD. We noticed recently that after en…
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How to assign a journey task to multiple peopleSummary: We have a team of HR representatives that should be assigned to a specific task raised via a Journey. After the task has been assigned to this group of people, …
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Need to Assign Journey for Future HireSummary: We recently went live with using Journeys and now we have the process of "adding a pending worker" first. However, our previous process was to "add a hire" with…
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schedule recurring journey for the upcoming new hires as well in future with no manual activitySummary: They have requirement where they schedule recurring journey on a quarterly basis for all the active employees in the organisation, which has been achieved. They…
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Worker not seeing journey in Me > Journeys > My Journeys (can see task in My Tasks)Summary: Worker can see task in Me > Journeys > My Tasks But Worker cannot see the journey card in Me > Journeys > My Journeys Tried to set Security > Let All Roles View… -
ALLOCATED TASK ID ERRORHello I am using Journeys, I have just created a task in the task library where I am linking a questionnaire. After saving and trying to add the optional task to a journ…
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How to Add a Specific Section When Using Embedded Application Tasks for Skills and Qualifications?Summary: Content (please ensure you mask any confidential information): I am configuring a Journeys task that uses an embedded application task to allow end users to com… -
Why is the system displaying tasks from other areas of responsibility for the current user?Summary: Task Visibility Inconsistency Report - Journey Contextual Issue: Why is the system displaying tasks from other areas of responsibility to the current user? Iden… -
Why are some journey tasks missing Assigned Date?Summary: I am reviewing some journey tasks assigned to employee's manager. I noticed some tasks do not have Assigned Date. What's the implication of this missing value. …
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Journey Template Security - person searches not returningWe want to allow our contact center to view and assign journeys to employees who may call in to them. We have created a specific role to use in the Journey Template secu… -
Offboarding Journeys for Line managerSummary: Hi We have noticed Offboarding Journey is not getting allocated to Line manager when we terminate an employee with back date (When does the termination take eff… -
After adding the contextual journey in Me, add absence. Add Absence screen is showing blankSummary: We have created a Contextual Journey, in which add the condition Context Me, Context Action Add Absence. When we click on add absence action, it is showing blan…
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Worker cannot preview the uploaded file in Journey tasks.Hello Team, We have created a task of DOCUMENT type in onboarding journey. Task Name: Attach personal Picture. When the worker uploads his picture and click on preview i…
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Send Onboarding Journey for Temp to Perm HiresOur onboarding checklist is triggered by "Add pending worker" action. But when we hire our contingent workers as permanent employees, they dont receive it because they a…
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Combined Task Notifications only partially works for some tasks in a journeySummary: The Combined Task Notification option doesn't work for all tasks in a journey. Content (please ensure you mask any confidential information): Hi, We're facing a…
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Can we update the Exp date of the Task in Journey on the assignment level?Summary: Currently, once the Journey is assigned to the employee/pending worker, the only option that is allowed for the admin users are to reassign, reopen and send rem…
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Combined Task Notification for Performer not triggering notificationSummary: We have a combined task assigned notification to send a list of manager tasks assigned to a line manager within an employee journey. When I look in the Alert hi…
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Reminder configurationSummary: Content (please ensure you mask any confidential information): Hi, I set as as action "Termination": And now I need a reminder to arrive 10 days (every two days…
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View Task Button in Emails not responsiveSummary: I have an onboarding journey enabled but when the emails go to pending worker (to home email) the "View Task Button" is dead, it does nothing at all, its the sa… -
How to access as HRBP to employee's task?Summary: Hi all, I am working on a Journey for maternity where the mom-to-be starts the Journey and fill out a questionnaire. Ideally, the HRBP should be able to access …
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Issue Submitting Task in Journey Despite Successful Report DownloadSummary: Content (please ensure you mask any confidential information): Hello everyone, We encountered this error when submitting the task for this journey. However, the…
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Where can logs be viewed for journey task allocation with activation criteria?Summary: We are trying to identify where can logs be viewed for journey task allocation with activation criteria? I have not received an adequate support from other post… -
Journeys: Report task type task is unable to open when Line Manger clicks on report/task?Summary: Journeys: Report task type task is unable to open when Line Manger clicks on report/task? We have created a contextual journey with a total of six tasks. Among …
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Journey deep link for specific taskSummary: Hello - Is it possible to create a deep link to direct a user to specific task? We have a business process where a task is assigned to AOR. Those users access t…
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The report captures responses from the most recent entry instead of all entries for Guided JourneysSummary:When a single user submits Guided Journey responses for multiple employees, the report is only capturing responses from the most recent entry instead of all entr…
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Setting Offboarding Checklist Expiration Date as Termination Effective DateDear Team, As part of the termination process, we have created an offboarding checklist that is triggered upon approval of the employee’s termination. The customer’s req…