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Enable One-Click Journey Launch from GROW Recommendations

in Journeys

JPMC

Summary:

When a journey is recommended to a user and displayed within GROW, selecting the "Start" button should immediately launch or assign the journey and take the user directly into it.

Currently, when users click "Start," there is no visible action or feedback. The journey is actually added to the user's Assigned Journeys section, but users must navigate away from the recommendation page and return to the main GROW page to locate and begin the journey. This creates confusion, as users often assume the button is not working or are unsure of the next step.

We recommend enhancing the experience so that clicking

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