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ORA_SVC_OMNI_MARK_UNAVAILABLE_ON_BROWSER_INACTIVITY in Redwood shows a wrong message. Can we edit?

edited Apr 14, 2025 3:23PM in Fusion Service 2 comments

Summary:

We have set ORA_SVC_OMNI_MARK_UNAVAILABLE_ON_BROWSER_INACTIVITY to Yes and ORA_SVC_OMNI_BROWSER_INACTIVITY_TIMEOUT to 60 for an SR opened to ensure that no messages arrived to live agents that are inactive. But as we're testing this in Redwood, seems to us that this is invoking a different message than the expected one from Classical UI, that was clearly stating that the live agent has been marked as unavailable because of browser inactivity.

Can we edit this message?

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