Redwood
Discussion List
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How to trigger OIC or other integration from Fusion Service or Redwood?Summary: We have a requirement to show status of the Customer Location on Service Profile page for Customer Service. When an account has billing address on the Credit Ho… -
Customer number on service request creation ( redwood)Summary: How can we retrieve the customer number after selecting the account name while creating a service request? Is it possible to display the account number alongsid… -
How can we make Virtual field Read OnlySummary: How Can we make virtual Fields read Only from VBS . Content (please ensure you mask any confidential information): Version (include the version you are using, i…
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Redwood: Security usage in Express modeSummary: We currently enabled Redwood for Performance Management and deployed some pages in our production environment. In our build, the instruction is to use Express m…Ferdie Mendoza 11 views 1 comment 0 points Most recent by Melinda Uhland-Oracle Visual Builder Studio for HCM
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How multiple users can work on the same Visual Builder Studio project.This tip article demonstrates how multiple users can work on the same Visual Builder Studio project. Thanks, Edson -
How to get Asset location time zone on Service request?Summary: How to get the Asset location time zone on the Service request? (Redwood) AS timezones on SR are derived from user preference or coverage milestone We have requ…Tanuj Dhawan 31 views 1 comment 0 points Most recent by Daniel Placinta -Support-Oracle Fusion Service
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How to handle more than 10,000 records using ArrayDataProviderSummary: We are trying to create a VBCS page with a table they should display a number of records. The problem is our records number to hundreds of thousands, and it see…emmanapostol 15 views 2 comments 0 points Most recent by Shay Shmeltzer-Oracle Visual Builder Studio
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Service Centre - How to open Create Lead page in drawer?Summary: Hi @Edson Junior, Oracle, We have created a custom smart action in Service Request to Create Lead and in Browser Window target we have selected In-app-tab. but …
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Fusion Service Center 2024: See the Features That Made This Year Great!We made more than 70 improvements to Fusion Service Center Redwood in 2024, which was an amazing year. As 2024 draws to a close, I'm pleased to provide a year-end overvi…
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NGS - How to Change critical flag to icon in Service Request List Page?Summary: Hi @Edson Junior, Oracle In Classic UI, On list page critical column showing critical icon with red color. but if we enable same column on Redwood List Page it …
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How Can we GET and SET field value from Redwood PagesHi , How can we GET and SET a field value "On Change " of Redwood Field in Oracle VBS . We have a requirement where on change of Asset field we need to update few other …
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NGS - How to show work phone in with country code and area code?Summary: Hi @Edson Junior, Oracle We have created custom drawer to create contact, where we have used dynamic form. In Classic UI workphone is showing like this. Same I …
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Best practice for customer with Service locations oriented Customer ServiceSummary: We are facing a unique challenge with the Fusion Service for the customer service where there a customer has multiple locations. The Fusion Service screens are …
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Redwood - starts an outgoing call from a CTI widgetSummary: In which way is it possible to start an outgoing call (manually writing a number) from a CTI widget configured to work on Oracle Redwood Service Center? On the …
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25A Enhancements to the Extensible Navigation FrameworkHey there! Let's check out the cool new features in Oracle Fusion Service Center Extensibility 25A - we've got some awesome navigation features and CX actions to talk ab…
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We would like to enable Generative AI to create a summary in Service Request.Summary: In Oracle B2B service cloud We would like to enable Generative AI to create a summary in Service Request edit page. Content (please ensure you mask any confiden…
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Reference Numbers in Service Request Subject (Redwood)In the SUI for Service Requests, the Reference Number was automatically inserted the Subject Line for all messages (Replies and Forwards). In Service Center, the Referen…
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returnApp parameter in HCM Deeplink not workingSummary: I would like to redirect to custom page, once any action is taken in below deeplink. but it always redirect it to oracle fusion home page after action is taken.… -
How to integrate ODA with Redwood Service Centre?Summary: We have integrated ODA with classic UI but how to integrate it with Redwood Service Centre? Content (please ensure you mask any confidential information): Versi…
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Generic work order auto populate timezone ( redwood)Summary: Greetings, On B2B fusion service New gen Generic work order page how Time zone can be auto-populated based on the Asset location address or contact address? We …
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Not able to see the Foldout Overview panel in service Request edit pageSummary: Foldout Overview Panel is enabled in the Service Request Details page in Redwood but when i open edit page can't see the panel(Foldout Overview Panel). Content …
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NGS - How to design Redwood Service Dashboard?Summary: Hi @Edson Junior, Oracle, Could you pls share the document to design Redwood Service Dashboard? Thanks, Pratibha Content (please ensure you mask any confidentia…Pratibha AdhavLTIMindtree 88 views 8 comments 0 points Most recent by Karyn Kurland-Oracle Fusion Service
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How to configure ODA in Redwood Service Centre?Summary: Content (please ensure you mask any confidential information): Version (include the version you are using, if applicable): Code Snippet (add any code snippets t…
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Redwood : Defaulting Asset field in SR Create PageSummary: In Redwood, how to default the Asset value in the Asset drop down when user navigates to SR Create from IB Asset Simplified UI? Content (please ensure you mask …
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How can we enable the CTI Media Tollbar in both Redwood and Classic UI at the same time?Summary: We can't enable the CTI Tollbar to work in both Redwood and ClassicUI at the same time. If we set a new bar as per Create a CTI Toolbar for Redwood the one in C…
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Redwood for Core HR -need assistance on migrationHi , We are starting to implement Redwood in our firm for Core HR HCM. Can someone please guide what is the step by step procedure in a short form so that i can then fol…Palak Srivastava 75 views 1 comment 0 points Most recent by Daniel Placinta -Support-Oracle Help Desk
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Rename or remove show action in Redwood UIHi, We are implementing Redwood UI and would like to know if it is possible to change the names of actions in the action bar menu. For example, we have a custom object c…Mariachiara 22 views 1 comment 0 points Most recent by Daniel Placinta -Support-Oracle Fusion Service
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The Art of the Possible: Direct Access to Service Request DetailsOverview This guide will show you how to skip the foldout panel and go straight to the Service Request Details page. Don't worry - the foldout panel is still there if yo…
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The Art of the Possible: Opening Service Requests in a Drawer from the Landing PageOverview This tutorial will show you how to use Fusion Service Extensibility to design a drawer that offers a quick way for users to edit service requests from the list …
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How to extend side and foldout panels in Fusion Service Center - Join us on Nov 5th!Hey! Want to see how to extend side and foldout panels in Fusion Service Center? Join our live webinar on Nov 5th at 9am PST. Karyn Kurland, Sono Chacko, and I will be s…