24A Fusion Service Extensibility Features

Overview

This post discusses the Fusion Service Center Extensibility 24A release highlights, including the ability to create new pages using Service Request Edit Field Fragments, create custom insight cards with the UI Events Framework, leverage the UEF client-side library to implicitly create interactions, and the support of UI Events Framework in the new Service Contact Page.

The header of each item contains a hyperlink that leads to the corresponding how-to article.

Create new pages leveraging the Service Request Edit Field Fragments

The 24A Fusion Service introduces a feature that simplifies the creation of new pages in service request edits, using the Service Request Edit Fields fragment. This feature includes all necessary components for editing service requests, such as dynamic form, layout, standard save logic, and UI Events Framework Integration. This allows for flexibility in page design and improved user experience, catering to specific design requirements and simplification needs.