Integration
Discussion List
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BPM Worklist REST API IssueSummary: Hi, We are using BPM rest API to retrieve task in our custom screen and when we clicked on any task, it opens task form(shown in screen shot below) in a popup-w… -
Unable to use the relationship Id in the adaptive search payload.Summary: Content (required): Unable to use the relationship Id in the adaptive search payload. We’ve a custom object called ‘Charge Header’ and we’ve created a relations… -
Regular certificate renewalSummary: Content (required): Hi All, We have received a notification of "Certificate Expiry Notification", which will be updating our test and production server certific…
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Why Requested Date field changes to a day before when a new Work Order is saved?Summary: Requested Date field changes to a day before when a new Work Order is saved. Content (required): Requested Date is a standard field in Work Order Object in B2B … -
How to create new custom context in Live experience?Summary: Associates are able to see custom context of a caller where the details are picked up from the callers device. Similarly can we create a custom context which wi…
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Is there any live experience browser for the end user through which he can access using his laptop?Summary:Is there any live experience browser for the end user through which he can access using his laptop? Content (required): Can end user/ Technician use live experie…
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how to integrate knowledge management with oracle field serviceSummary: Content (required): Version (include the version you are using, if applicable): Code Snippet (add any code snippets that support your topic, if applicable):
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Desktop notifications for B2B Service cloud usersSummary: We have a requirement to send a screen pop-up on the B2B Service application or a desktop notification to B2B Service users. Content (required): When a customer… -
Oracle Case Management and HR Help DeskSummary: Could anyone please share more details on Oracle Case Management and how is it different from HR Help Desk? Content (required): Could anyone please share more d…
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We have a requirement to create OFSC work order without contact Is this possible.Summary: We have a requirement to create OFSC work order without contact Is this possible. Thanks in advance for help Content (required): We have a requirement to create…
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Is is it possible to bulk load the data from file to the Object in B2B Service Cloud Application?Summary: Content (required):Can We load Bulk Data from the Csv or Zip file to the Object in the B2B Service cloud Application, without uisng Object Import/Data Inport. V…
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Using Groovy Script is it possible to load CSV file Data from custom object to it's related object?Summary: The CSV file uploaded as the attachment in a Custom Object should be loaded and create records in it's Related Object Service Request(Using Groovy Script). Cont…
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"Clear Touch" CTI Integration**This post was created as part of a How to Service Request (SR) Release: 22A 11.13.22.01.0 Summary of the question: "Clear Touch" is vendor for call center platform. Is…Dumitru Grosu - Support-Oracle 17 views 1 comment 0 points Most recent by User644804-Oracle Fusion Service
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Is it possible to implement token based auth when using SOAP instead of basic auth using IDCS?Summary: Is there a way to setup or implement token based authentication when using SOAP instead of basic authentication without using IDCS? Content (required): Version …Daniel Placinta -Support-Oracle 14 views 1 comment 0 points Most recent by Mihir Jha -Oracle Fusion Service -
Outlook 365: Can the Account card be customized on the Side Panel Related Records section?Summary: Can the Account card be customized on the Side Panel Related Records section? The customer needs to change the account number to a custom field(EBS account numb…George-Enache-support-Oracle 24 views 1 comment 0 points Most recent by George-Enache-support-Oracle Fusion Service
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How to use "http-signature" authentication for external REST API?Summary: We have an external REST API that we want to call from CX Sales & Service groovy script. The authentication scheme is "http-signature". As you see that is not i…Daniel Placinta -Support-Oracle 24 views 1 comment 0 points Most recent by Daniel Placinta -Support-Oracle Fusion Service
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How to get the Queue Owner Details using Web Service or Groovy ScriptingSummary: "OwnerPartyNumber" field in Queue object gives the party number of Queue Owner. But when I try to get the details of this owner contact using webservice "https:…
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How to integrate EBS Install Base Assets with B2B Service?Summary: Integrate EBS Install Base Assets with B2B Service Content (required): We are looking to integrate Install Base Assets from external EBS to B2B Service. This is… -
Survey Monkey is accessible in China? Can someone please confirm this?Summary: Survey Monkey is accessible in China? Can someone please confirm this? Content (required): Please confirm Survey Monkey is accessible in China? Version (include… -
Merged: We invite you to attend a ⭐️ LIVE ⭐️ webinar to deeply understand your Oracle Cloud Applica…This discussion has been merged. -
Roles required to update the work order using WebServiceSummary Facing an issue when trying to update WorkOrder using CustomerWorkOrderServiceContent Hi, We are trying to update the workorder using the WorkOrderService WSDL a…
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Modify Standard Field Length in UIContent Hi, Problem Description field in SR object holds 1000 Character. Is there a way to allow only 240 chars in UI level? Thanks, MohanMohana Gopal Selvam-Oracle 4 views 0 comments 0 points Started by Mohana Gopal Selvam-Oracle Fusion Service -
Address has not populatedContent Hi , In Engagement Cloud, while creating Service Request : 1.Contact has mapped against Account 2.Based on the contact Address has not populated dynamically. I w…
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Newly Created B2B Custom Field is not showing up in OIC mappingSummary Newly Created B2B Custom Field is not showing up in OIC mappingContent Hi, I have created a new field in B2B service cloud. But that field is not showing up on I…Humaira Umer-270465 16 views 7 comments 2 points Most recent by Sirajuddin Syed-Support-Oracle Fusion Service
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Work Order Area filter CriteriaSummary How to configure Work order area filter criteriaContent Hi, By default Work order areas are filtered based on the following fields: PostalCode, City, Time Zone, …
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Application table for standard coverage under subscription managementSummary Need to query coverage details under subscription management using data modelContent Subscription Management -> Standard Coverage - > (Template details) what is …
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How to enable CTI partner media toolbar for partiular user?Content Hi Team, We have enabled the CTI partner media toolbar in our application by making the below profile option as "Yes" at the site level. So it is visible to all … -
Attachment Update issue in OECSummary Attachment Update issue in OECContent Hi, In Engagement Cloud Post creation creation of Work Order. Activity gets created in Field service against which, the att… -
REST API - Get Lookup NameSummary How to you return lookup nameContent Here is sample endpoint request /crmRestApi/resources/11.13.18.05/SiteSurvey_c/?fields=Status_c Status_c is a lookup field a… -
REST API - Long Text Enclosure RequestSummary Get long text (enclosure) in a single callContent /crmRestApi/resources/latest/SiteSurvey_c/?fields=Status_c,Feedback_c The Feedback_c field in the above example…