Integration
Discussion List
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We have a requirement to create OFSC work order without contact Is this possible.Summary: We have a requirement to create OFSC work order without contact Is this possible. Thanks in advance for help Content (required): We have a requirement to create… -
Is is it possible to bulk load the data from file to the Object in B2B Service Cloud Application?Summary: Content (required):Can We load Bulk Data from the Csv or Zip file to the Object in the B2B Service cloud Application, without uisng Object Import/Data Inport. V…
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Using Groovy Script is it possible to load CSV file Data from custom object to it's related object?Summary: The CSV file uploaded as the attachment in a Custom Object should be loaded and create records in it's Related Object Service Request(Using Groovy Script). Cont…
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"Clear Touch" CTI Integration**This post was created as part of a How to Service Request (SR) Release: 22A 11.13.22.01.0 Summary of the question: "Clear Touch" is vendor for call center platform. Is…Dumitru Grosu - Support-Oracle 51 views 1 comment 0 points Most recent by User644804-Oracle Fusion Service
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Is it possible to implement token based auth when using SOAP instead of basic auth using IDCS?Summary: Is there a way to setup or implement token based authentication when using SOAP instead of basic authentication without using IDCS? Content (required): Version …Daniel Placinta -Support-Oracle 51 views 1 comment 0 points Most recent by Mihir Jha -Oracle Fusion Service -
Outlook 365: Can the Account card be customized on the Side Panel Related Records section?Summary: Can the Account card be customized on the Side Panel Related Records section? The customer needs to change the account number to a custom field(EBS account numb…George-Enache-support-Oracle 61 views 1 comment 0 points Most recent by George-Enache-support-Oracle Fusion Service
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How to use "http-signature" authentication for external REST API?Summary: We have an external REST API that we want to call from CX Sales & Service groovy script. The authentication scheme is "http-signature". As you see that is not i…Daniel Placinta -Support-Oracle 31 views 1 comment 0 points Most recent by Daniel Placinta -Support-Oracle Fusion Service
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How to get the Queue Owner Details using Web Service or Groovy ScriptingSummary: "OwnerPartyNumber" field in Queue object gives the party number of Queue Owner. But when I try to get the details of this owner contact using webservice "https:… -
Survey Monkey is accessible in China? Can someone please confirm this?Summary: Survey Monkey is accessible in China? Can someone please confirm this? Content (required): Please confirm Survey Monkey is accessible in China? Version (include… -
Merged: We invite you to attend a ⭐️ LIVE ⭐️ webinar to deeply understand your Oracle Cloud Applica…This discussion has been merged. -
Roles required to update the work order using WebServiceSummary Facing an issue when trying to update WorkOrder using CustomerWorkOrderServiceContent Hi, We are trying to update the workorder using the WorkOrderService WSDL a…
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Modify Standard Field Length in UIContent Hi, Problem Description field in SR object holds 1000 Character. Is there a way to allow only 240 chars in UI level? Thanks, MohanMohana Gopal S-Oracle 34 views 0 comments 0 points Most recent by Mohana Gopal S-Oracle Fusion Service -
Address has not populatedContent Hi , In Engagement Cloud, while creating Service Request : 1.Contact has mapped against Account 2.Based on the contact Address has not populated dynamically. I w…
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Newly Created B2B Custom Field is not showing up in OIC mappingSummary Newly Created B2B Custom Field is not showing up in OIC mappingContent Hi, I have created a new field in B2B service cloud. But that field is not showing up on I…Humaira Umer-270465 34 views 7 comments 2 points Most recent by Siraj Syed -Support-Oracle Fusion Service
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Work Order Area filter CriteriaSummary How to configure Work order area filter criteriaContent Hi, By default Work order areas are filtered based on the following fields: PostalCode, City, Time Zone, …
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Application table for standard coverage under subscription managementSummary Need to query coverage details under subscription management using data modelContent Subscription Management -> Standard Coverage - > (Template details) what is …
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How to enable CTI partner media toolbar for partiular user?Content Hi Team, We have enabled the CTI partner media toolbar in our application by making the below profile option as "Yes" at the site level. So it is visible to all … -
Attachment Update issue in OECSummary Attachment Update issue in OECContent Hi, In Engagement Cloud Post creation creation of Work Order. Activity gets created in Field service against which, the att…User_2025-01-31-00-30-32-814 61 views 0 comments 0 points Most recent by User_2025-01-31-00-30-32-814 Fusion Service -
REST API - Get Lookup NameSummary How to you return lookup nameContent Here is sample endpoint request /crmRestApi/resources/11.13.18.05/SiteSurvey_c/?fields=Status_c Status_c is a lookup field a… -
Chat Inlay - An Attribute which help me to monitor a disconnected chat interaction on JavascriptContent Dear Community, Could someone help me to know how can i get an attribute of chat inlay which it possibilities to monitor a disconnected chat Inlay Interaction (b… -
Update the tag value for a Service RequestSummary REST Json payload required tContent Hi, I am referring to the API documentation as follows and want to update the existing tag value on a Service Request. https:…
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Deeplink is not working as expected through scriptContent Hi Team, I want to create a hyperlink for SR number and store it into a field which will be navigate to particular record.For that I have used standard deep link…
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DCL field error - ORA-01722: invalid numberContent Hi Team, I have a DCL field where I have mapped with custom object and selected a custom field in the List selection display values While testing the field in UI…
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Service – Ready for Knowledge?, 9 March 2021, 8 a.m PT - Submit QuestionsContent Submit your questions for the Service - Ready for Knowledge? session to have them answered during the live event. Post your questions by posting a new comment to…
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Access token (JWT-OAuth) Authentication to Fusion B2B Service Rest APIsSummary Access token (JWT-OAuth) Authentication to Fusion B2B Service Rest APIsContent Hi All, From the API documentation, I can see JWT access token authentication is p…
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Service – B2C Service 21A Release Overview, 23 February 2021, 8 a.m PT - Submit QuestionsContent Submit your questions for the Service – B2C Service 21A Release Overview session to have them answered during the live event. Post your questions by posting a ne…
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Service – Simplify the Agent Experience While Not Compromising the Face of Your Brand, 9 February 20Content Submit your questions for the Service – Simplify the Agent Experience While Not Compromising the Face of Your Brand session to have them answered during the live…
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How to split time from date?Content Hi Team, I want to fetch the time from creationdate of SR. Creationdate is a datetime type. Below is the example Creationdate : 2020-12-21 10:04:28.0 I want 10:0…
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How to retrieve child object values using SOAP service through groovy?Content Hi Team, I am trying to retrieve a value from contract child object using SOAP service in servicerequest object.Below is the format I have used to give parameter…
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Returning null value while calling GET restAPI through groovyContent Hi Team, I want to consume a rest API (GET method) through groovy script. For that I have registered the below API in webservices section and invoking through gr…