Desktop notifications for B2B Service cloud users
We have a requirement to send a screen pop-up on the B2B Service application or a desktop notification to B2B Service users.
When a customer calls we need to show the customer phone number and name to the call center agent. We can get the customer details via the API based on the phone number. We need to show the same to the call center agent either via a application pop-up or a desktop notification. Let me know if this is feasible and any ideas to achieve the same.
Version (include the version you are using, if applicable):