Register today for Oracle CloudWorld. October 17th - 20th, Las Vegas

Register now

Hillel Cooperman, Senior VP of User Experience Design, has a message for you on Oracle CloudWorld

Watch now
Desktop notifications for B2B Service cloud users — Cloud Customer Connect
You're almost there! Please answer a few more questions for access to the Applications content. Complete registration
Interested in joining? Complete your registration by providing Areas of Interest here. Register

Desktop notifications for B2B Service cloud users

Received Response
1
Views
2
Comments

Summary:

We have a requirement to send a screen pop-up on the B2B Service application or a desktop notification to B2B Service users.

Content (required):

When a customer calls we need to show the customer phone number and name to the call center agent. We can get the customer details via the API based on the phone number. We need to show the same to the call center agent either via a application pop-up or a desktop notification. Let me know if this is feasible and any ideas to achieve the same.

Version (include the version you are using, if applicable):

Howdy, Stranger!

Log In

To view full details, sign in.

Register

Don't have an account? Click here to get started!