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How to Create a Custom Folder in the Case Details Page

Steps:

  • Go to the Case Details page
  • Click on the Logged-in user icon and then click on "Edit Page in Visual Builder"
  • Select the VB project

  • Once the project workspace opens, scroll to the right panel and come to the components section. Click on the "Container rule for case details panel" highlighted in the below screenshot.
  • Duplicate the OOTB display section by clicking on the duplicate icon highlighted in the below screenshot.
  • Once the logic is duplicated, click on the "Add Section" icon highlighted in the below screenshot.
  • Click on the "+New Section" shown on click of "Add Section" icon, this opens a pop-up to enter "Title", "Id", and "Description".

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