How to Use the Service Console Navigation Framework to Open Pages within Service Console Tabs

Overview

Core Service objects like work orders, tasks, and milestones open within the console as in-app tabs, providing a seamless and efficient experience for multi-tasking users. This how-to explores the preferred approach for Fusion Service Redwood applications, guiding you on how to open pages and applications within the Service Console tabs for a more integrated workflow.

Key Benefits:

• Streamlined Workflow: Agents can access multiple tasks and resources within a single screen, improving efficiency.
• Event-Driven Navigation: Utilize action chains triggered by events for smooth navigation within the Service Console.
• Customizable Buttons: Create buttons in the SR landing page's extensible action layout to trigger navigation events.