How to Configure Case Object Notification
This document guides a customer to configure Case object to send a notification to a resource when he/she is added to a Case.
- Login to App Composer
- Create and enter in a Sandbox
- Expand Standard Objects → Case → Case Resource
- Go to "Triggers" tab
- Click on "Action" drop-down and select "Add"
- In Create Object Trigger page, select Trigger as either "Before Insert in Database" or "After Changes posted to Database". In this example, I have selected "Before Insert in Database". Enter any name for "Trigger Name"
- In Edit Script, copy and paste below groovy script
try { println("Preparing data to send notification."); def map = new HashMap(); // Specify default MessageText def messageText = "You are included in the team for Case: " + CaseNumber; // Specifying the recipient def recipientPartyId = PartyId; // Resolving Parent child object relation def objectCode='CaseVO'; Long objectId = CaseId; // Specify one or more channels
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