How to Configure Case Object Notification

This document guides a customer to configure Case object to send a notification to a resource when he/she is added to a Case.

• Login to App Composer
• Create and enter in a Sandbox
• Expand Standard Objects → Case → Case Resource

• Go to "Triggers" tab
• Click on "Action" drop-down and select "Add"
• In Create Object Trigger page, select Trigger as either "Before Insert in Database" or "After Changes posted to Database". In this example, I have selected "Before Insert in Database". Enter any name for "Trigger Name"

• In Edit Script, copy and paste below groovy script

try {
     
    println("Preparing data to send notification.");
     
    def map = new HashMap();
 
    // Specify default MessageText
    def messageText = "You are included in the team for Case: " + CaseNumber;
 
    // Specifying the recipient
    def recipientPartyId = PartyId;
 
    // Resolving Parent child object relation
    def objectCode='CaseVO';
    Long objectId = CaseId;
 
    // Specify one or more channels