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How can I leverage Category Code in a usable way on the Service Request Edit page?

edited Mar 7, 2025 8:35PM in Fusion Service 6 comments

Summary:

I am attempting to use the Category Code on the service request edit page in order to drive show/hide logic for other fields. Essentially, if I had a category for "Technical issue" I might want to show a field to capture something like an error code, but if I had a second category for "information request" I may expose other fields on the page. I want these to work without the user needing to press the save button.

Additionally, I'd like to use the CategoryCode field instead of the CategoryName or the CategoryId - specifically because the name is potentially going to be changed in the future (any time feedback happens, or something needs to be tweaked, etc) and the ID might not be the same between environments depending on refresh statuses, I can at least be certain to not adjust the CategoryCode, which is mostly a programmatical value to leverage.

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