How to add 'Create Case' as a Quick Action
Steps:
- Create Sandbox
- Add & Navigate to Structure
- Click on Service -> Quick Actions -> Expand Service Center Quick Links
- Click on Create
- Enter Quick Action Details
Option 1: ion click of Create Case Button from Quick Actions, you will taken to a new tab
Link Type: Static Url Destination: https://<ENV>/fscmUI/redwood/service/ec/container/case/create e.g.https://fa-wtpa-pintlabfadev.fa.ocs.oc-test.com/fscmUI/redwood/service/ec/container/case/create
Option 2: Navigation will work as if you have clicked create case page from Case UI
Link Type: VBCS Type Focus View ID :/index.html Web Application : ORA_FSCM_UI Secured Resource Name : SVC_VBCS_Create_Case_Access Application Stripe : crm VB Studio Flow : /ec Product Family : service VB App UI: service
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