Configuration and Administration
Discussion List
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How to show Account level notes on service request pageWe need to display account-level notes on the B2B service request page for the call center team to review the process or information shared by the customer on the accoun… -
Is it possible to automatically identify duplicate cases in Case ManagementSummary: Our client has a requirement where they want their system to be able to easily identify a duplicate case within case management. For example, if there are two c… -
24B Fusion Service Home PageOverview Welcome to the Fusion Service Home Page! This page, which is only available in the Service Console mode, provides Fusion Service Agents with a comprehensive ove… -
Fusion Application - Module ClarificationHi Team, We are working for Mining Customer, We would like to know that Oracle fusion having any Mining, Exploration and Energy & Utilities modules available? -
Employees assigned to a payroll must have a US home address. (HRX-1560309)Summary: The issue can be reproduced at will with the following steps: Payroll Relationship - Add payment details - Save - error I have tried adding a different address,…User_2025-03-07-05-53-27-869 260 views 3 comments 0 points Most recent by Jacqueline Pavao Fusion Service
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How to Enable Asset-Based Layout in Visual Builder StudioOverview Welcome to this guide on how to enable Asset-Based Layout (starting in 24B release) in Visual Builder Studio. This tutorial will provide step-by-step instructio… -
How to create new action listSummary: How I can create a new Action Plan Content (please ensure you mask any confidential information): I am adding to Service request an action plan which works fine…
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Best way to restrict user access to environment during P2T refreshSummary: Currently when we are having an environment refreshed, we advise the entire user base the schedule for it and when it should be available. Users still reach out…
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custom layout not visible in-Service Request ObjectHi We have created custom layout for Create/Details page for Service Request Object. After publish, custom layout is not visible only standard layout is visible. Please …Ravikumar S-Oracle 11 views 1 comment 0 points Most recent by Daniel Placinta -Support-Oracle Fusion Service
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customized configuration for service logistics and subscriptionHi There, we want cutomized Service request page to display the subscription related to the asset we have choose in service request and also shows the history of subscri… -
How to delete expired SSO certificate?In our single sign on configuration page(Security console), we see two expired identity service provider(certificates) with Enable Flag= Yes, we would like to know how w…
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How to create a web Application through sandboxSummary: how can i create a web application in the below screenshot Content (please ensure you mask any confidential information): Version (include the version you are u…
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How to hide fields from disability info?Dear Oracle community, When adding the disability info to a profile, there is this nasty little field called "disability code" that becomes visible after creating the di…
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'Edit Schedule' option for schedule processes unavailableSummary: We needed to get a list of the scheduled processes that are currently running automatically and cancel some of Content (please ensure you mask any confidential …
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Setting Up Estimate Approval from Customers in Oracle Fusionthe scenario is, the bus arrives at the depot, and ask for a repair, now we need to provide an estimate of the repair and once approve we will create the corresponding w… -
I am not able to edit Organization page in CDM using Page ComposerSummary: I want to edit the Search tab to hide certain fields and make certain mandatory in the Organization page in Customer Data Management. I tried using Page Compose…
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How to access account records via URL in Oracle Sales Cloud?Summary: How to access account records via URL in Oracle Sales Cloud? Content (required): Wants to create a link, the user can access a specific Account record via this …
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In Webservices, how can we integrate with external webservice by passing a dynamic tokenSummary: We have a requirement to send the Opportunity status to an external webservice, but by using a dynamic token which is to be generated from a url everytime. how … -
Sharing View for GroupSummary: i'm trying to share my Views to other Users in the BPM Worklist but in Groups Filter, i'm not able to find any relevant group or role to share with, the custom …Hussain Ghuloum 31 views 1 comment 0 points Most recent by Wendy Horowitz-Oracle Fusion Applications Administration -
Access in Custom RoleSummary: We have a custom role created when we tested the access it was limited to the employee's record only. Then after the 23c update we ran the process Retrieve the …Asma Alghanmi 11 views 1 comment 0 points Most recent by Robert Mutton-Support-Oracle Fusion Service
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How can we assign tasks in Journeys to specific Employee TypeHi, We have created a Journey, which has multiple tasks but not all tasks are applicable for CWK, so how can restrict the same.
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Repetitive past conversations of an email chain need to be removed.Summary: Hi Team, We have an issue where when a new response is sent from an SR, the mail chain that is being created is having repeating past conversations. Our client … -
How to sync Service Part Detail DFF to Sales Order in OM?Summary: We have a requirement to create DFF to capture PO Number at Part Detail level and sync that value to a standard field PO Number in SO header. Can someone direct…Abhishek Nirgudkar 21 views 1 comment 0 points Most recent by Raymond Li-Support-Oracle Fusion Service -
Restrict to admin access on target test system pre P2T refreshSummary: Any way to lock down the target system pre P2T so that post P2T only admins can login to complete post P2T steps. This is to ensure users dont login into a test…
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ASN/ASBN Creation Notification to PO ApproverCould you please let me know, how to setup a Notification to be sent for the PO Approvers when an ASN/ASBN is created. Currently only Buyer receives the Notification, Cu…
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Unable to Find File Import and Export Task in Navigator ScreenHi, After cloning "File Import and Export" filed is not visible under the tools , i have found one the document "Doc ID 2483551.1". is it mandatory to do those setups af…Sreeni G-Oracle 3 views 1 comment 0 points Most recent by Robert Mutton-Support-Oracle Fusion Service
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We want to create custom role for Manage Terms and Conditions Task comes under Setup and MaintenanceHi Team, We want to create custom role for "Manage Terms and Conditions" Task comes under Setup and Maintenance. Kindly help us to create custom role. RegardsNishant Bhonsle 11 views 1 comment 0 points Most recent by Narendra More-Support-Oracle Fusion Service
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Bill to and return from customers are different in Part Detail screen for creating RMASummary: We are having requirement where return and bill to customers are different in Part Detail screen when we create line items for RMA. But when RMA gets created at…Abhishek Nirgudkar 11 views 1 comment 0 points Most recent by Narendra More-Support-Oracle Fusion Service
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How to capture dependent smoker status in Eligibility profilesHi , I am currently configure eligibility profiles to be able to configure variable rates profiles for a dependent life insurance. The eligibility and rates are based on…