You're almost there! Please answer a few more questions for access to the Applications content. Complete registration
Interested in joining? Complete your registration by providing Areas of Interest here. Register

Case Management - The Case Category displays as an ID number not a description

Summary:

We are using Case Management for HR Help Desk/Employee relations cases and have utilised the category field to give us granularity of the different categories of case. When displaying results on the Case Search page, category shows the ID number and not the description of the case category (e.g. 300001002442738 is displaying instead of Disciplinary).

Is it possible to display the "Category Name" field rather than the ID field either in config or adaptive search? If so how is this achieved?

Content (please ensure you mask any confidential information):

Please see set-up and search results below:


Version (include the version you are using, if applicable):

Howdy, Stranger!

Log In

To view full details, sign in.

Register

Don't have an account? Click here to get started!