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is it possible to setup the SR owner and still run Queue assignment?

Received Response


Queue assignment works only if the queue and the "Assign to" are empty. a few customer asked to be able to automatically assign the SR to the creator but still run the queue assignment.

Content (required):

use the automatic Queue assignment but with the owner ("Assign to") already setup as the creator.

  • Adding the creator as an assignment after the assignment may cause update issues as the trigger may overlap with the queue assignment (tried before and this was an issue)

Version (include the version you are using, if applicable):


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