Configuration and Administration
Discussion List
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Change Contact-Layout that is used when Contacts are created by Service Requestswhen a contact is created via a service request that is created using the E-Mail integration this contact is created using the standard layout. We however use custom lay… -
Service Request object is not coming up in the Add Objects list of the CX Extension GeneratorI am trying to import the Service Request object along with some custom tabs created on SR object to the Redwood UI. But the Service Object is not getting displayed in t…
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Oracle fusion Service CTI Integration Implementation IssuesSummary: While Implementing the CTI Integration with third party we faced the below Issues and concerns. If anyone faced the same challenge or having insights on below c…
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set up visibility for queue based on business unitContent We want to modify the arrival page of the queue management for managers, the idea is that they can only see the queues that are related to their own business uni…SUUM Technologies 77 views 5 comments 2 points Most recent by Radhika Abhyankar-Support-Oracle Fusion Service -
Rename label from "Internal" to "Finance"Hi, We have a customer requirement to change "Internal help desk" wording to "Finance Help Desk" . I managed to find this document but this is not helpful. It would be g… -
Dynamic where clause in Value set based on form value in Oracle Service ModuleSummary: Dynamic where clause in Value set based on form value in Oracle Service Module We have requirement to create Table type value set where using Dynamic where clau…
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department LOV based on login employeeHi, We need to customize the dedpartment LOV based on the login employe department and we have a hierarchy defined in the application, we need to configure based on that…Nalsoft Pvt Ltd 22 views 1 comment 0 points Most recent by Narendra More-Support-Oracle Fusion Service
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24B Fusion Service Center Extensibility HighlightsWelcome to the 24B Fusion Service Center Extensibility Release Highlight. This document provides an overview of two extensibility features introduced in Oracle Fusion Se… -
Service Address Source - How displays the dataSummary: We are working with Service Center(Next Gen Sales) , In this we are using Service Address Source Field, But the standard field not displaying the Address type i…
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Leveraging Service Console Navigator to Open an App UI in Oracle Fusion ServiceThis article provides a detailed guide on leveraging the Service Console Navigator to open an App UI in Oracle Fusion Service. Key points include: An overview of the Ora…
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Can anyone suggest how to resolve xml schema error while importing clauses?Summary: I am trying to import clauses from one oracle fusion instance to the other. The procedure is as follows, extract clauses from source instance in xml format and …
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Dunning Letter Report that lists out all accounts selected to receive a dunning letterTeam, Business will be using "Customized Staged Dunning Letters": One of our customer requirement is to know if we can customize a report that lists out all accounts sel…Jayaram AnuPriya-Oracle 11 views 3 comments 0 points Most recent by Jayaram AnuPriya-Oracle Receivables & Collections -
Condition the status field according to the category of an SRGood afternoon, I want to find a way to condition the list of selectable SR statuses based on the category of the SR. Example: I have the following statuses configured: …
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How to configure a declined message in live chat?Summary: I want to configure a decline message on the "live chat" feature when there are no agents available to attend the messages, after two agents decline the chat th…User_QMJGQ 21 views 1 comment 0 points Most recent by veerendranath pulivarthi-Oracle Fusion Service
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how to hide the mark as complete and delete actions in tasksHi Everyone, In NGS Activitiy screen we are getting Mark as Complete and Delete for Task. we don't want to give those two options available to End Users. How can we hide… -
Where can I see if a miscellaneous transaction was approved or rejected?The initiating user performs a miscellaneous transaction that requires approval. He makes the record and sends it to his approver. How can he pick up or review whether t…María Fernanda Garzón Garzón 41 views 5 comments 0 points Most recent by Radhika Abhyankar-Support-Oracle Inventory Management
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Datetime conversion into Customer preferred TimezoneThe Datetime field to be converted from System Timezone to the User Preferred Timezone, any information on this would be appreciated Content (required): The Datetime fie…Venkat Mekala 41 views 1 comment 0 points Most recent by veerendranath pulivarthi-Oracle Fusion Service
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Can we create new column via sandbox to display DFFs/EFFs in the front page?I'm looking to create a new column via the sandbox environment in Oracle Fusion to display Descriptive Flexfields (DFFs) and Extensible Flexfields (EFFs) on the front pa…Omran Zeaiter 27 views 3 comments 1 point Most recent by Radhika Abhyankar-Support-Oracle Fusion Service
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Contact search using the addressSummary: when I search for a contact using the address, only the primary address appears in the results. How can I include all addresses, including secondary ones, in th…
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need to add the related object custom fieldsSummary: need to add the related object custom fields on the parent object it order to include it as a search criteria Content (please ensure you mask any confidential i…
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Invocation of service URL used in connection failed with status code 411 Length Required.Webservice call is getting failed showing the below error Exception in expression "oracle.apps.crm.service.svcMgmt.srMgmt.model.entity.ServiceRequestEO" trigger "SBP_EBS…
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Service Infolet doesn't show dataSummary: Hi I am trying to activate the infolets to make use of the analysis of the service team. But I can't find any documentation that allows me to make the settings …Johannys Lozano 11 views 1 comment 0 points Most recent by Daniel Placinta -Support-Oracle Fusion Service
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DCS Service : Dropdown LOV Modified in Fusion Service , changes are not showing on DCS PageSummary: On DCS User Page , at create Service request page we have one custom field 'Module' (LOV Type) which is also present in Service Request Fusion Page. I have modi…AMIT KUMAR YADAV 43 views 4 comments 0 points Most recent by AMIT KUMAR YADAV Digital Customer Service
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Service Request Attachment in GroovySummary: Read Service Request Attachment in Groovy and Encode to Base64 Content (please ensure you mask any confidential information): We have image attachment in Servic…
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How to set Action Bar Properties in Visual Builder StudioOverview This article provides a guide on how to set the Action Bar Properties in Visual Builder Studio. It addresses a common need among customers to limit their action…
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How to link an Installed base asset to an SR in Redwood UI?Summary: We're doing a new implementation of Fusion Service for a client, and are trying to link Installed Base Assets to an SR in Redwood UI. I've displayed the lookup …
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How could I obtain any metrics from Live chat feature.Summary: I am implementig the new feature "Live chat" for the helpdesk module, I want to kow How could I obtain any metrics from this tool Content (please ensure you mas…
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How to make a custom field searchable on role basisSummary: Requirement is I need to make a field searchable on saved search on job role basis Content (please ensure you mask any confidential information): Version (inclu…