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Ability to attach KM article in OB messages — Cloud Customer Connect
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Ability to attach KM article in OB messages

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edited Jan 8, 2019 2:09PM in B2B Service 7 comments

Summary

Ability to attach KM article in OB messages

Content

As far as I have observed, we can either insert KM content as text or send KM article as hyperlink in Outbound Message (Response) to customers. 

Can we send articles as attachments? 

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