Setup and Configuration
Discussion List
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Time card and send the expense to the project if we have a self-service license.Can we enter the time card and send the expense to the project if we have a self-service license but no Oracle time and labor license? If yes, then how? Thanks, Kallol -
How to add custom field(s) to the landing page in Redwood Service Center, Help Desk or Case MgmtOverview In this article, we are providing steps on how to add a custom column to the landing page. The principles shared in this article can be applied to the Fusion Se… -
How to get autogenerated field value in redwood UISummary: There is a field (Record Number) which gets populated with autogenerated value whenever a Create button is clicked in Classic UI whereas we are not getting any … -
Mobile Application for users to take action on the workflowsHow to add PR, PO, Invoice and Expense Report workflows in mobile application for users to take action on the approval workflows.
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Solution for automated process allowing external customers to access Bill Management using Entra IdOur client require their external customers to have access to the Oracle Bill Management module. We have explored the setup detailed in the following links however the p…
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What is the category definition limit in Internal Help Desk?Is there a limit to defining categories in the Internal Help Desk? Fusion Service, Customer ExperienceEvelyn Orozco-Oracle 31 views 2 comments 0 points Most recent by Evelyn Orozco-Oracle Fusion Service
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Trigger Email notification when specific category is added in attachmentSummary: Hi, We have added attachment category "Notice of Action" under attachment. Our Use case is : when user add that type of category into the attachment under Case …
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Can we define items under Root item class and then later moved to specific classesSetup of CX products We are setting up Cx Sales and Service only for business, no SCM process will be setup in Fusion. For Product setup prerequisites are configured, ho…ViswaG 21 views 2 comments 0 points Most recent by Carmen, User Assistance Oracle CX-Oracle Fusion Service
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1want to do this in Service module, we dont want to use contract managment or Subscription managementSummary: We want to configure Service Level Agreement, like Customer Products, terms and condition, serverity, availability, service covered, in Service module like defi…
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Can we define DFF(s) which can store multiple values?We need to define DFFs which can accept multiple values from the user. Is it possible to do so in Oracle fusion?
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Is it possible to search for a document within a case?Summary: Our client has a requirement where they would like to be able to search for a document within a case so that is easy to retrieve and provide if needed. Does thi… -
Is it possible to rank/order queue resourcesMy client has a scenario where they have multiple resources assigned to a queue and are using automatic assignment via omnichannel. There will be a primary resource that…
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Schedule an Environment Refresh (P2T) on Fusion Cloud (Sales and service)Hi, we have a requirement from our customer and they need to schedule an Enrivonment Refresh (P2T) once every two month. Is this possible to achieve? And in case of yes,…Mariachiara 21 views 3 comments 0 points Most recent by Mihai Nedelea-Oracle Fusion Applications Administration
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Getting error while calling web service from triggerSummary: while calling a web service from before update trigger , we are getting the error as follows : Exception: [JBO-29000: Unexpected exception caught: javax.ws.rs.P…Bhagyashri Patwardhan 31 views 5 comments 0 points Most recent by Karyn Kurland-Oracle Fusion Service
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How to remove/Disable Classic SR and WO UI PageSummary: We are using redwood UI Pages for SR & WO Next gen and we don't want our users to use classic Service and Work order Page How to remove or disable the classic S… -
Processing Electronic Invoices through CMK (Format - ZugFeRd, XRechnung)Hi Connects, As part of implementation project of 'Processing Electronic Invoices through CMK' functionality for Germany and Malaysia country, we are taking following ap…Jiten Jataniya 115 views 6 comments 1 point Most recent by DeepakJadhav7253 Payables, Payments & Cash Management -
Isolating View Privilege for "Users and Roles" TileHello, I've been testing different Function Security Policies and Data Security Policies combinations to be able to add only view access in the "Users and Roles" tile to…
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BPM Worklist does not open from Prod or Dev environmentsSummary: When attempting to access the approval workflows in Horizon via Setup & Maintenance> Manage Task Configurations for Human Capital Management, the page keeps spi…Viraj Mapari 97 75 views 3 comments 0 points Most recent by Mihai Nedelea-Oracle Fusion Applications Administration
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Add BI report in fusion front endSupply chain execution → Inventory Management → Manage Item quantities. In the above screenshot, I have added an OTBI report in the fusion front end. But I am not able t…Pranav Shourie C 11 views 0 comments 0 points Started by Pranav Shourie C Supply Chain Orchestration
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How to create a button to initiate a Smart Action on the SR Edit pageSmart actions can simplify navigation, making your user interface neat. But, users might click buttons without thinking about typing an action. This post will show you h…Edson Junior, Oracle 322 views 3 comments 2 points Most recent by Edson Junior, Oracle Fusion Service
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Custom Role RequirementHow to create a role created that allows for the user to create, edit and map work centers to cost centers, as well as creating, editing and mapping procurement categori…
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How does the BU default for a requisition preparer ?What configurations are required for changing the default BU of a requisitioner in "Edit requisition preferences" of oracle cloud procurement. Currently, there is no sec…Aniket Mate 25 views 1 comment 0 points Most recent by Ifeanyi Katchy-Oracle Self Service Procurement
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Unable to assign user in PDH item change order workflow at schedules stageHi, Customer has requirement to assign item change order workflow schedule stage to specific users, but unable to see that in 24D upgrade, where as for same upgrade my c…
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Need to create a custom bell notification in SaaS environment using REST APIFound the REST API to create custom notifcation but there is no as such request payload mentioned to proceed with. Also, need information on attributes alse mentioned in…sailesh_cloudare 21 views 3 comments 0 points Most recent by veerendranath pulivarthi-Oracle Fusion Service -
Purge of SRs' attachments and messagesHi, our customer needs a formal confirmation regarding the following aspect by Oracle: once a Service Request is deleted, all related messages and attachments are also d…
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How do I enable and configure the Procurement and Inventory modules in Redwood?How do I enable and configure the Procurement and Inventory modules in Redwood? Could you provide the step-by-step process for setting up these modules Please provide a …
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Understanding Assets and Importing Them Using Import Management in Oracle Fusion ServiceSummary: I am new to Oracle CX Fusion Services Cloud and seeking guidance on what 'assets' refer to in the system. Additionally, I would like to know the steps to import…
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can you please highlight the role name or privilege namerole name or privilege name that we should assign to the user to update the "Service Request Categories"? like the below image? the user should only be able to update ca…
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Is it possible not to clone the Security Console?During a refresh environment, i.e. P2T clone, is it possible not to involve the security console or at least the Job Role name of users?
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How to Enable Proration of One-Time Charges when Subscriptions are created from OMSummary: We have a requirement to enable the Enable Proration check box on the Chrages/Pricing tab at Subscription Product level. Is there any way to check this check bo…Rinku_Yadav 33 views 1 comment 0 points Most recent by Claudiu Mindruta-Support-Oracle Subscription Management