SR creation for End-customer in case they bought the product from Dealer
Creating a Service Request against the end-customer which was originally sold to them by Dealer. Failed to find Installed base Asset under end-customer account even though end-customer and dealer are related at the customer account level.
Entity 'A' is using Oracle Cloud Fusion Service and is an OEM. Entity 'A' sold its product to Dealer 'B'. And Dealer 'B' sold the product to End-Customer 'C'. Now, C is facing an issue with the product and wants to create an SR. So, A creates an SR with the customer account as C but doesn't find the installed base asset since the product was sold to B. A is trying to find a solution in this case. B and C are related at the customer account level in Oracle Cloud Receivables. What are our options now?