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SR creation for End-customer in case they bought the product from Dealer

in Fusion Service 2 comments

Summary:

Creating a Service Request against the end-customer which was originally sold to them by Dealer. Failed to find Installed base Asset under end-customer account even though end-customer and dealer are related at the customer account level.

Content (required):

Entity 'A' is using Oracle Cloud Fusion Service and is an OEM. Entity 'A' sold its product to Dealer 'B'. And Dealer 'B' sold the product to End-Customer 'C'. Now, C is facing an issue with the product and wants to create an SR. So, A creates an SR with the customer account as C but doesn't find the installed base asset since the product was sold to B. A is trying to find a solution in this case. B and C are related at the customer account level in Oracle Cloud Receivables. What are our options now?

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