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Oracle fusion Service CTI Integration Implementation Issues

in Fusion Service 1 comment

Summary:

While Implementing the CTI Integration with third party we faced the below Issues and concerns. If anyone faced the same challenge or having insights on below concerns please update

  1. For Unknown Contact if manually we select contact, In Interaction records the duration value is not properly getting captured
  2. Is it possible to customize the MCA Toolbar Height and Width and embed on CX application anywhere? and How?
  3. Is it possible to Integrate the Call Wrap up note screen the notes and outcome attribute to third party instead of manual entry by user? and How?
  4. Is there any timeline or archieve mechanism at present available for maintaining Interaction History?
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