Setup and Configuration
Discussion List
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Oracle fusion Service Cloud Translation not working in Redwood VBHi All, For CX Service Cloud added the translation in Redwood VB for custom fields, Which is not working and system throwing JSON error as below. The same steps we have … -
How to fetch assignment ID/Position ID from timecard pageThe requirement I’m working on and was wondering if anyone have encountered something similar. Specifically, if someone have tried retrieving the assignment ID or positi…
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Table jl_br_ar_collection_docs_all is empty in oracle cloud.The table jl_br_ar_collection_docs_all is empty. Does anyone know how this table gets populated? This table is being used for Brazil Boleto Pdf report.
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Can't view newly published Knowledge article in RedwoodSummary: Which process do we need to run to view newly published Knowledge Article in Redwood UI? Because the process which we were running is not compatible with Redwoo…
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Can we reassign approvals based on roles?Hello everyone, We have a requirement to reassign approvals to not only a specific user to but to role. The users with that role will receive the approval notifiation. r…
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Role needed to update the journal entry rule set.We want to know if the user do not have setup and maintenance role how he/she will update the journal entry rule set.
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SOAP API to extract report data using vb.netSummary: SOAP API to extract report data Content (please ensure you mask any confidential information): I would like to extract the data through BI report using vb.net. …
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Where to configure SLA in Oracle Services CloudWe want to configure Service Level Agreement, like Customer Products, terms and condition, serverity, availability, service covered, in Service module like defining a co…Muhammad Yahya 44 views 1 comment 0 points Most recent by Daniel Placinta -Support-Oracle Fusion Service -
SR creation for End-customer in case they bought the product from DealerSummary: Creating a Service Request against the end-customer which was originally sold to them by Dealer. Failed to find Installed base Asset under end-customer account …Bhargav Nandanwar - Trinamix 32 views 2 comments 0 points Most recent by Bhargav Nandanwar - Trinamix Fusion Service
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Getting Sign In option for Power BI Dashboard URLs embedded on Oracle Sales Cloud even SSO setupdoneSummary: When we try to embed Power BI dashboard URL on oracle sales cloud it is asking for Sign In option instead of opening the links directly since SSO setup is estab…Sukumaran Ayyaswamy 31 views 1 comment 0 points Most recent by Priscila Terazawa - Support-Oracle Reporting & Analytics for Sales
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City, County names are not matching in wage basis rules page with the manage geographies.We have tried to create a report to fetch the details(city, county, primary and secondary classification) from the wage basis rules page but when tried to fetch particul…Sandeep_Tallur 41 views 1 comment 0 points Most recent by Julian Challenger-Oracle Reporting and Analytics for HCM
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Oracle fusion Service CTI Integration Implementation IssuesSummary: While Implementing the CTI Integration with third party we faced the below Issues and concerns. If anyone faced the same challenge or having insights on below c…
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How to change email notification system email ID to a personal outbound email id?Summary: Currently, when email notifications are triggered from the fusion service to a customer, the email address is of the system. I want to modify that email address…Saumya Vyas 11 views 2 comments 0 points Most recent by Radhika Abhyankar-Support-Oracle Fusion Service
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Can we have Fusion Notifications with Load & Error status for Process Electronic Bank Statements JobSummary: The client wants to receive notification (with the status) for each bank statement file processed by the Process Electronic Bank Statements job . Is there a see…Soumya Saswat-Oracle 11 views 1 comment 0 points Most recent by MiaM-Oracle Payables, Payments & Cash Management
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Custom Smart Action for Activities is not available in Next Gen Service LayoutsSummary: Summary: Hi, I have created a custom smart action for object function called 'Create Lead' for both Sales and Service applications. I am able to access the smar… -
set up visibility for queue based on business unitContent We want to modify the arrival page of the queue management for managers, the idea is that they can only see the queues that are related to their own business uni…XUM TECHNOLOGIES 73 views 5 comments 2 points Most recent by Radhika Abhyankar-Support-Oracle Fusion Service -
Setting multiple email channels for multiple Business UnitsSummary: We need to set up email channels for multiple business units, each representing different companies. Example : Business unit one : Vision insurance Company Busi…Pearl Akondor 33 views 4 comments 0 points Most recent by Radhika Abhyankar-Support-Oracle Fusion Service -
Rename label from "Internal" to "Finance"Hi, We have a customer requirement to change "Internal help desk" wording to "Finance Help Desk" . I managed to find this document but this is not helpful. It would be g… -
HCM Benefits- Tax type code to use for pre-tax amountHello ,, We are currently setting up standards rates in the Benefits , to which we have to add 9% of taxes. That part will be handle by the elements on the payroll modul…
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Has anyone encountered the inability to display previously used tasks in FSM?For example, we would type in 'manage' in the search field and be presented with a number of previously used tasks displayed. We only noticed this after our upgrade to 2… -
Approval from Email triggered from Object workflowSummary: We have a custom approval flow in Service Request object , and when the Service request is submitted (Custom button click), it will change the value of custom s…Jaison Joseph-Oracle 21 views 2 comments 0 points Most recent by Jaison Joseph-Oracle Fusion Service
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Service Request Management Vs Case ManagementContent Hello All, Actually, I am a little bit confused about the difference between these 2 features (Service Request & Case) in service module. I understand that the s… -
Can anyone suggest how to resolve xml schema error while importing clauses?Summary: I am trying to import clauses from one oracle fusion instance to the other. The procedure is as follows, extract clauses from source instance in xml format and …
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Want to configure On-Premises Private printer with SaaS Fusion.Summary: I am looking to setup On-Premises Private IP Printer with SaaS Fusion. Please provide Implementation procedure with minimal Infrastructure. Content (required): …Sanjeev Gupta-Oracle 34 views 1 comment 4 points Most recent by Adityasingh21jan-Oracle Fusion Service -
Enterprise Structure SetupSummary: We have rolled out the setup for CX sales and in progress of configuring the products for CX service. Service module require Products setup, this process expect…
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How to configure a declined message in live chat?Summary: I want to configure a decline message on the "live chat" feature when there are no agents available to attend the messages, after two agents decline the chat th…User_QMJGQ 22 views 1 comment 0 points Most recent by veerendranath pulivarthi-Oracle Fusion Service
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how to hide the mark as complete and delete actions in tasksHi Everyone, In NGS Activitiy screen we are getting Mark as Complete and Delete for Task. we don't want to give those two options available to End Users. How can we hide… -
Datetime conversion into Customer preferred TimezoneThe Datetime field to be converted from System Timezone to the User Preferred Timezone, any information on this would be appreciated Content (required): The Datetime fie…Venkat Mekala 41 views 1 comment 0 points Most recent by veerendranath pulivarthi-Oracle Fusion Service
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Can we create new column via sandbox to display DFFs/EFFs in the front page?I'm looking to create a new column via the sandbox environment in Oracle Fusion to display Descriptive Flexfields (DFFs) and Extensible Flexfields (EFFs) on the front pa…Omran Zeaiter 74 views 3 comments 1 point Most recent by Radhika Abhyankar-Support-Oracle Fusion Service
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HZ_ENABLE_MULTIPLE_BU_CRM setupSummary: We are implementing CX - Service, Current Sales setup has HZ_ENABLE_MULTIPLE_BU_CRM set as No. Can we progress this setup for now and then come and update the v…