Setup and Configuration
Discussion List
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Improve Style Customization in Latest Authoring EditorOrganization Name (Required - If you are an Oracle Partner, please provide the organization you are logging the idea on behalf of): Oracle - MOS Description (Required): … -
21D - Streamline B2B Document SharingWe are testing the configuration to enable intelligent matching for new suppliers to trading partners in OBN. Here's a link to the documentation. https://www.oracle.com/… -
Calculate Service Request (SR) Milestone on Date ReportedSummary: Change the calculation of SR Milestone from Creation Date to Date Reported Content (required): The client sometimes receives late notice of an issue and raises … -
List of native fields for native objectsSummary: Is there a resource / document / webpage, where I can find a list of the native fields for the native objects? Content (required): I am looking for a single pla…
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Trigger and populate the Resolve Service Request dialog box through codeSummary: Rather have the client click resolve and enter redundant data from the service request into the resolution I would like to trigger and populate the Resolve Serv…
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Feasibility check of Service Category Name in Search barContent Hi Team, Customer Requirement - Suppose for an SR, third level category is selected and saved the SR. When opening the category field in the SR, is it possible t… -
21C Creating and Viewing New Service Request RelationshipsContent Does anyone have any info on this feature? It's just that it's automatically enable, but I'm not seeing anything in the service request and I can't find any conf… -
Merged: We invite you to attend a ⭐️ LIVE ⭐️ webinar to deeply understand your Oracle Cloud Applica…This discussion has been merged. -
How do I find the column name for a particular fieldSummary: How do I find the column name for a particular field Content (required): NA Version (include the version you are using, if applicable): Oracle B2B Service 21B C… -
Parts search screen is not showing substitite item details.Summary: Parts search screen is not showing substitute item details. We have enabled the relationship in item master for substitute items. Please help. Content (required… -
Create Service Request from ChatSummary Interaction & SR CreationContent Business Flow: Customer initiates Chat -> Agent accepts Chat -> Chat Wrap-up -> Interaction Creation on Contact Record -> New Se…
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Merged: We invite you to attend a ⭐️ LIVE ⭐️ webinar to get started with your Oracle Cloud Applicat…This discussion has been merged.
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Assigning to queues based on email header informationSummary How can we assigned SRs to the right queue based on where the email was routed from?Content We have created a few different queues and would like to auto assign …
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Not able to add an OSP repair item in Parts Detail. Item not found in lovSummary Not able to add an OSP repair item in Parts Detail. Item not found in lovContent Hi Team, We are testing OSP repair process (Depot Repair), we have created an OS…
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Interactive parts sourcing screen is not showing the parts availability search result in parts detaiSummary Interactive parts sourcing screen is not showing the parts availability search result.Content Hi Team, We are not able to see the search result in Interactive pa…
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Address has not populatedContent Hi , In Engagement Cloud, while creating Service Request : 1.Contact has mapped against Account 2.Based on the contact Address has not populated dynamically. I w…
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Work Order Area filter CriteriaSummary How to configure Work order area filter criteriaContent Hi, By default Work order areas are filtered based on the following fields: PostalCode, City, Time Zone, …
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Application table for standard coverage under subscription managementSummary Need to query coverage details under subscription management using data modelContent Subscription Management -> Standard Coverage - > (Template details) what is …
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Knowledge Locales Article for all usersContent We have articles that are country and locale specific and then ones that need to be globally visible. Trying to determine the best way to do this so that we don'… -
How to make the Severity field to be readonly in layout levelContent Hi Team, I want to make "Severity" field to be readonly for one details page layout out of 5. But the updatable option is non-editable in that layout. So I cant … -
How to enable CTI partner media toolbar for partiular user?Content Hi Team, We have enabled the CTI partner media toolbar in our application by making the below profile option as "Yes" at the site level. So it is visible to all …
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Can we get child record against the selected parent record through API?Content Hi Team, I have 2 FCL field as F1_c and F2_c, in which F2_c having a parent constraint mapping. So If I selected any value from F1_c, then the corresponding mapp…
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Groovy Script - Defaulting Affected Party to session User when creating an SRContent We are using the 'Affected Party' field during SR creation and would like to default it to the user who is trying to create the SR. I tried to map it to the 'Pri… -
How to send email to group members from service requestContent Hi Team, I want to send mail to all the members available in the queue whih is selected in the SR. I tried using Object workflow with Resource group option in th…
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how to Import LOV into applicationContent Hi, I have to create a field with LOV which having number of lists. Is there any option to import the Lookuptype and Lookup code through file import? If anyon aw…
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Hide objects in workspace for some rolesSummary Hide some objects in workspace for specific rolesContent Hi, Is it possible to hide specific objects in workspace UI for some roles, Those objects should be visi…
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Creating Service request on behalf of multiple users for instance creating a SR on behalf of a teamSummary Looking for a solution to log a Help desk ticket for reporting system downtime or over time missing . Help Desk team should be able to create SR's and tag all af…
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Chat message sent under SR > Messages tab not sent to contactContent I have implemented all the Chat Setup steps on OEC using the Chat Inlay option and the Chat communications and chat assignment rules are working perfectly and th…
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Deeplink is not working as expected through scriptContent Hi Team, I want to create a hyperlink for SR number and store it into a field which will be navigate to particular record.For that I have used standard deep link…
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HR Helpdesk ApprovalsContent Hi All, We are implementing HR Helpdesk and we have a requirement of sending the service request for approval. Business Case: Whenever an employee creates a serv…