Setup and Configuration
Discussion List
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Action Plan Stuck in progressContent Dears, Greetings to All,, I`m trying to create an action plan but the issue here that it stucks and doesn`t complete its steps as below. Can anone help, please? … -
Ability to attach KM article in OB messagesSummary Ability to attach KM article in OB messagesContent As far as I have observed, we can either insert KM content as text or send KM article as hyperlink in Outbound… -
Tagging service requestsContent Hi, I want to create a tag and associate to one service request. I have exposed the "tag" field inside the details page layout. But when I tried to create a tag … -
Capture last response date for service requestContent Hi All, I am looking to build the solution which can capture Last response date when customer responds to SR. I have achieved this by using formula fields but fu… -
How to assign Service Request Queue to Activities Under Service RequestSummary Service Request Queue Assignment to Activity TeamContent We have requirement of Service Request with set of Tasks to be performed. Each task will be assigned to … -
How to route SR to queue based on Account object attributesSummary Need to know if it is possible to use other object attribute in SR queue routingContent Currently Engagement Cloud Service allows you to configure queue routing …
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Knowledge articles migrationSummary Any way to migrate KM articles to higher environments?Content I understand as of Rel12 we didn't have a feature to migrate the KM articles to the higher environm…
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Contact creation for unknown customer in email managementContent Hi Team, Service request is created through inbound emails sent by unknown customers. But Contact is not created. We can restrict not to create SR for emails sen…
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Demo account for OECSummary Demo account for OECContent Hi Folks, I am trying to create a demo account for OEC Service Cloud using my oracle SSO account in www.demo.oracle.com. However the … -
OEC Knowledge Authoring Rich Text Editor issueSummary Getting error and odd behaviorContent In Authoring sometimes the Richtext editor is not loading at all. We get an error saying there was an issue loading. Have t… -
How the Service Request can be billed to CustomerSummary How the Service Request can be billed to CustomerContent Hi, We are looking for a solution where we can bill the service request to the customer. For example, an… -
Ability to see history of approvals in SR objectSummary Can we see history of approvals directly from a SR (on a custom approval BPM flow)?Content Requirement: Custom approval flow (BPM) is there on SR object. Custome…
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Oracle Engagement Cloud SpacesSummary I need information of development and configuration Spaces in Oracle Engagement CloudContent Hi All, Someone know any information link over development or config…Matias Buonavolonta 39 views 1 comment 0 points Most recent by Justin Anderson-Oracle Fusion Service
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Is it possible to create an HRHD SR based on HDL/Rest API from core HR?Summary Is it possible to create an HRHD SR based on HDL/Rest API from core HR?Content Hi all, I am looking into creating an SR from information that sits in core HR and…
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Setting up the web channelContent Hi Community Members, I would like to know about following scenario : if SR has been created manually or using any other chanel apart from web in OEC and while r…
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HR help desk SR: required fields are not populatedSummary HR help desk SR: required fields are not populatedContent Dear experts, I am experiencing the following issue with HRHD SR UI: for some reason fields like Primar…Volodymyr Faranosov 48 views 1 comment 0 points Most recent by Justin Anderson-Oracle Fusion Service -
Manually Define SLA Access Level end dateSummary Manually Define SLA Access Level end dateContent Hi, We are searching for a solution, which will allow users, to add to organizations in OSvC, SLA Access Levels …
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Implementing chatSummary Understanding chat implementationContent Hello, I read the documentation of oracle engagement cloud and i dont understand how chat works. My question is to imple…
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Oracle Engagement Cloud forever stuck fetching data and screenpop throwing errorsSummary Any config that requires to fetch a list of options is forever fetching data, I am unable to configure things that I need to configureContent Hello, currently I …
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Oracle Engagement Cloud: Chat capabilitiesSummary Chat functionality outside DCSContent Hi Members, I am trying to setup a Chat channel in DCS. My question is can we expose chat functionality outside DCS? I sear… -
Customer Data ManagementSummary OSC license automatically provides "Loqate" address data integration via scheduled process?Content Hi, OSC license automatically provides "Loqate" address data i… -
Round robin queue SR is not assigning to logged out usersSummary Round robin queue SR is assigning for logged in users correctly but it is not working for logged out usersContent Hi, As of now Round robin queue SR is assigning…Indhupriya Natesan-160767 65 views 4 comments 1 point Most recent by Justin Anderson-Oracle Fusion Service
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Partner CTI serviceContent Is there any detailed way on how to enable partner CTI service, as I am having issues getting the media toolbar to be visible thanks
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Reassign service requestSummary service request to be routed to the initial ownerContent Hi Team, I would like to reassign a service request to the initial owner who assigned to a particular gr…
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New SLA assignmentSummary New SLA assignment for different Project createdContent Hi Team, We came across a requirement where each customer can have new SLA and its milestone to achieve. … -
Unable to delete drop down value in service request objectSummary Unable to delete category drop down field value in service request objectContent Hi Team, I have list of values in service request category standard field and to…
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How to see error in Action plan - SR creation?Summary Error while creating SR using Action plansContent I have an action plan to create SRs, when I initiate the Action plan I get the error as attached. Hence wanted …
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Reopen closed SRContent Hi All, is there any possibility to reopen an existing SR if customer has replied to Closed SR? if possible then where we can perform this configuration? ~ Rohit
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Importing Service Categories for multiple languageSummary Importing Service Categories for multiple languageContent We understand Service categories support Translations from recent release. We would like to know, wheth…
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Imported Custom Status is not displaying in SRContent Hi, I'm trying to import different Custom Lookups for SR object (ex: Custom Severities, Custom Sources, Custom Status., etc) in which other lookups are being sho…