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Where to configure SLA in Oracle Services Cloud

in Fusion Service 1 comment

We want to configure Service Level Agreement, like Customer Products, terms and condition, serverity, availability, service covered, in Service module like defining a contract with customer and deliver service based on that contract.

The problem is we want to do this in Service module, we dont want to use contract managment or Subscription management.

Where i can define SLA in oracle Services Module

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