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Service Request Management Vs Case Management — Cloud Customer Connect
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Service Request Management Vs Case Management

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edited Apr 18, 2021 1:40PM in Fusion Service 3 comments

Content

Hello All, 

 

Actually, I am a little bit confused about the difference between these 2 features (Service Request & Case) in service module. 

I understand that the service request is the main entity to be used in the service module but when to use the case management ? is there any standard scenario that I should use case management for it ? Also, what are the business cases that I may use both of them together ? 

 

Thanks in Advance, 

Version

21A

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