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Service Request Management Vs Case Management — Cloud Customer Connect
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Service Request Management Vs Case Management

Received Response
edited Apr 18, 2021 1:40PM in B2B Service 3 comments


Hello All, 


Actually, I am a little bit confused about the difference between these 2 features (Service Request & Case) in service module. 

I understand that the service request is the main entity to be used in the service module but when to use the case management ? is there any standard scenario that I should use case management for it ? Also, what are the business cases that I may use both of them together ? 


Thanks in Advance, 



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