We'd love to hear from you! Provide  feedback  to earn a badge today. Take our quick survey
You're almost there! Please answer a few more questions for access to the Applications content. Complete registration
Interested in joining? Complete your registration by providing Areas of Interest here. Register

Service Request Management Vs Case Management

Received Response
21
Views
3
Comments
edited Apr 18, 2021 1:40PM in B2B Service 3 comments

Content

Hello All, 

 

Actually, I am a little bit confused about the difference between these 2 features (Service Request & Case) in service module. 

I understand that the service request is the main entity to be used in the service module but when to use the case management ? is there any standard scenario that I should use case management for it ? Also, what are the business cases that I may use both of them together ? 

 

Thanks in Advance, 

Version

21A

Howdy, Stranger!

Log In

To view full details, sign in.

Register

Don't have an account? Click here to get started!