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Approval of Knowledge Articles in B2B — Cloud Customer Connect
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Approval of Knowledge Articles in B2B

Received Response
edited Jan 8, 2021 5:29PM in B2B Service 4 comments


Approval of Knowledge Articles in B2B


Hi All,

We have a requirement in B2B service wherein customer want the approval workflow for knowledge articles. I see that we don't have object workflow available for knowledge management. Has someone tried some other alternative solution to achieve it?

We have Knowledge Article statuses  but how we can enable the workflow or notification type of thing I am not sure.....

Please suggest..



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