Internal Help Desk
Discussion List
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Audit History in Internal Help DeskSummary: We are implementing Internal Help Desk (Next Gen). How do I see the history of the Service Request? Content (required): I have configured Audit Policies and the… -
Default Response/Forward Channel - HRHDSummary: We are trying to remove the other email channels as an options when responding in HRHD. Content (required): Our company has an anti-spoofing policy, so we are t…Matthew Voss 2 views 3 comments 0 points Most recent by user-637687681abda298cf4371136aa33765 B2B Service -
21C Creating and Viewing New Service Request RelationshipsContent Does anyone have any info on this feature? It's just that it's automatically enable, but I'm not seeing anything in the service request and I can't find any conf…
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Restrict displayed Category values based on rolesSummary: The requirement is to restrict specific Category values to display only for a specific user role. Content (required): We are using Next Gen Internal Help Desk, … -
How can I capture Category from an inbound email?Summary: I would like to be able to capture the category in the inblound email so that the request would automatically be assigned to the a queue and resource. Content (…
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Application table for standard coverage under subscription managementSummary Need to query coverage details under subscription management using data modelContent Subscription Management -> Standard Coverage - > (Template details) what is … -
Is there a separate license needed for HR Helpdesk if you already have B2B ServiceContent Hi Experts, Quick question here, we already have B2B Service and are planning to use HR Helpdesk for internal service request management. Is there a separate lic…
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First Reponse Milestone Resetting when moving QueuesContent Hello, We've recently moved to category queues for HRHD (old) and have found that when a ticket is moved between queues the First Response Milestone is reset. Th…
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Creating Service request on behalf of multiple users for instance creating a SR on behalf of a teamSummary Looking for a solution to log a Help desk ticket for reporting system downtime or over time missing . Help Desk team should be able to create SR's and tag all af…
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HR Helpdesk ApprovalsContent Hi All, We are implementing HR Helpdesk and we have a requirement of sending the service request for approval. Business Case: Whenever an employee creates a serv… -
Service – Ready for Knowledge?, 9 March 2021, 8 a.m PT - Submit QuestionsContent Submit your questions for the Service - Ready for Knowledge? session to have them answered during the live event. Post your questions by posting a new comment to…
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How to send Email remainders to users for status change within SLASummary Send remainders using SLAContent Hi All, We have an requirement to send remainder notifications to users for specific users based sla defined, is it possible? Re…
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Access token (JWT-OAuth) Authentication to Fusion B2B Service Rest APIsSummary Access token (JWT-OAuth) Authentication to Fusion B2B Service Rest APIsContent Hi All, From the API documentation, I can see JWT access token authentication is p…
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Service – Simplify the Agent Experience While Not Compromising the Face of Your Brand, 9 February 20Content Submit your questions for the Service – Simplify the Agent Experience While Not Compromising the Face of Your Brand session to have them answered during the live…
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Page Composer: Align text to the right with Expression BuilderContent Hi all, we have customized our "Request Learning"-page and beside others we have added a link. Now we have the requirement, that the text of the link should be d…