How to migrate Service Assignment rules criteria with inactive category or Business Unit?
Summary:
I am in the process of migration Classic Help Desk to Next Gen Help Desk. I've completed running job1, 2 ,3 and 4.
Next step is to create assignment rules manually. Some of the rules have a criteria using category value which is no longer valid.
Some rules have a criteria which have Business Unit which are no longer active.
How can configure or migrate these rules?
How can I manage historical data ? Is there a way to archive for reporting purposes?
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Version (include the version you are using, if applicable):
25C
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