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NextGen:Need sample groovy Send Notification to Generic Email When Ticket Assigned to Specific Queue

in Fusion Service 2 comments

Summary:

Hello Experts,

Need a notification to be sent to a specific generic address email when a ticket is assigned to a particular queue.

Content (please ensure you mask any confidential information):


any help really appreciated: @Reeta S-Support-Oracle , @Om Yadav-Oracle , Leeladevi , @Lisa Wilkes-Support-Oracle, @Nizam AB Mogal

Version (include the version you are using, if applicable):


Helpdesk


Code Snippet (add any code snippets that support your topic, if applicable):

The below code is not working

/* DISCLAIMER: This trigger is provided only as a reference.
 * TRIGGER TYPE: Before Update in Database
 * OBJECT: HR Help Desk Request
 * Use Case: Send an email notification when a ticket is assigned to a specific queue.

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