Category 235
Discussion List
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How to add languages in Local-Name Language list of values?Oracle HCM My client wants to add Bosnian, Serbian etc. languages in the LOV of Local-Name Language list of values but I am not able to find any lookup code for it. Is t… -
What is Oracle's alternative to ActiveX being unsupported?Summary: Disablement of ActiveX on Microsoft apps and Oracles alternative. Content (please ensure you mask any confidential information): Back in June, Microsoft made a …
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i want to show the Oracle Process Automation task in Oracle Fusion worklistHi , we have a requirement where the users want to see all the tasks in the Fusion worklist. Is it possible to show the tasks raised in Oracle Process Automation in orac…
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Custom Message Update Email Notification is not working ExpectedSummary: I have created a Custom Message Update Email Notification by creating a trigger and using the Groovy Script, When the Employee will reply on to the Service requ… -
Oracle B2B Service - How to Identify Resources in BulkSummary: Security Console User conversion into resource, currently we're doing it manually via Resource Directory and Identifying the employee as resource Content (pleas…
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is there any enhancement after November 2023, in Supply PlanningIssue: At the time of go-live we were told that the system has a limitation in terms of transferring ownership of tables, graphs, schedules etc. To overcome this issue t…Suyash Sarone 10 views 1 comment 0 points Most recent by Thejaswini Kamreddy-Oracle Supply Chain Planning and Collaboration
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Telephony integration in Redwood: Build your CTI toolbar as a Visual Builder App UIYou can leverage Oracle Visual Builder to implement your CTI toolbar application without needing to use a standalone web server for the deployment. Note: You must be fam… -
Prevent Unchecking of "Review Suggested Clauses" in Contract Expert PopupAttempted to use Page Composer in a sandbox environment to make the checkbox read-only or hidden. However, the popup dialog and checkbox are not visible in the component…sripallavi.sannapareddy-Oracle 33 views 2 comments 0 points Most recent by Matei Niculescu-Support-Oracle Enterprise Contracts
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How to Enable and Test Service Request Summarization with Generative AI in Fusion ServiceSummary This guide explains how to enable the Service Request (SR) Summarization feature in Oracle Fusion Service. The feature uses Generative AI to automatically create… -
Service work order: mass update functionalitySummary: Service work order: mass update functionality Unable to find mass update option in adative search for the work order object Regards, Mohammed Hyder
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External collection - Collection with authentication is not working.Summary: External collection - Collection with authentication is not working. Content (required): External collection: can we add enternal respository data to B2B knowle…
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The Net Book Value in Fixed Asset is showing some amount after the asset life completedThere are many Assets where the life of Assets completed, and Net book value is still showing some amount in the frontend.
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Not able to get the Items in Select and add products in Product Group setup under Service CatalogSummary: Not able to get the Items in Select and add products in Product Group setup under Service Catalog Content (required): I have to build a new Service Catalog of p…Inderjeet Singh Sublok 223 views 8 comments 0 points Most recent by Karyn Kurland-Oracle Fusion Service
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What are the capabilities which we get in Fusion Service and Field ServiceSummary: What are the capabilities which we get in Fusion Service and Field Service Content (please ensure you mask any confidential information): We are looking to impl…Abhishek Kumar Ranjan 29 views 3 comments 0 points Most recent by veerendranath pulivarthi-Oracle Fusion Service
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Time Gap Between ESS Jobs in Job SetHi Team, I have a Job Set with two ESS Jobs, and I need the second job to start 1 hour after the first one finishes. And also wanted to know what the maximum amount of t…
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Service Request is not automatically created by incoming emailHi team, We're trying to configure Inbound emails to automatically create Service Requests in CX Service module. We've done the below configurations: Used the standard E…Nalsoft Pvt Ltd 155 views 10 comments 0 points Most recent by Lisa Wilkes-Support-Oracle Fusion Service
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How can we restrict the categories with Multiple business unit?Summary: I wanted to Restrict access to Categories scan be done setting up Multiple Business Units where categories can be managed via Business Units. But this is not wo…
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Create Service Request via TemplateWe’d like to confirm whether there’s an option to enable or configure templates for Redwood Service Requests. The expected flow is: Create Service Request → Select a Tem…
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Does creating a service request require Accounts to be imported in CX from Oracle ARSummary: Oracle AR has party, customer and site created. To create a service request does it require to create accounts in CX or can the party be used directly in Oracle… -
How to access AI Agent Studio in Oracle Cloud ApplicationsSummary: I have gone through multiple documents and videos about Oracle introducing AI Agent Studio. However I could not find the navigation to access 'AI Agent Studio' …Pranav Muley 2.3K views 43 comments 2 points Most recent by Babu Chalamalasetti Oracle AI for Fusion Applications -
Auto populate Account information on Service Request based on Site selectedSummary: Users only have information for the site where the service request needs to raised. Need to populate the Account related to the site automatically. Content (ple…
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Get ER Model and Data dictionary of a Fusion CX instanceHi. Is there a way to get the entity-relationship model and the data dictionary of a Fusion CX instance? Regards,
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Oracle AI World 2025 Sessions on Cloud Customer Connect (Upcoming and Replays)With an extremely successful Oracle AI World in the books, the Oracle Service Product Management team is hosting a series of webinars that we presented live at the confe… -
When a Help Desk ticket is resolved, there is no notification or feedback sent to the requesterSummary: Hello Team, As per the customer review feedback When a ticket is resolved, there is no notification or feedback sent to the requester either by Bell Notificatio…MD Shahbaaz Meraj-Oracle 24 views 1 comment 0 points Most recent by Dumitru Grosu - Support-Oracle Fusion Service
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Can we have Save and Close button on Service request details page?Summary: Hi @Edson Junior, Oracle Is it possible to add Save and Close button on service request details page? Thanks, Pratibha Content (please ensure you mask any confi…
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MFA - accounts in Web Service (Wallet)Helo, I have question about the application of Multi-Factor Authentication (MFA) for accounts linked to their databases, specifically regarding scenarios where their Dat…
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In contract approval email notification is it possible modify the subject lineWe have a business requirement regarding the Contract Approval Notification Report. Specifically, we need to update the email subject lines based on the status of the co…
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How to add a custom foldout panel to the Service Request Edit pageIn the Oracle Redwood template, a foldout panel is a user interface element that helps organize and present information in a compact and interactive way. On the Service …Edson Junior, Oracle 1.5K views 10 comments 4 points Most recent by Edson Junior, Oracle Fusion Service
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Restricting SR Updates to Assigned Queue MembersSummary: Hello We have observed an access control issue in Service Requests (SRs): Observed Behavior: Even after an SR is assigned to a specific Queue, users outside tha…
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fusion table that stores information about email notifications that gets triggers to end users.Summary: Content (please ensure you mask any confidential information): Version (include the version you are using, if applicable): Code Snippet (add any code snippets t…poornima_kole 15 views 1 comment 0 points Most recent by Dumitru Grosu - Support-Oracle Fusion Service