Category 235
Discussion List
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Are the new AI services of Fusion Cloud on Redwood also available in Siebel CRM?Summary: Are the new AI services of Fusion Cloud on Redwood also available in Siebel CRM? Content (please ensure you mask any confidential information): The said feature… -
How to Whitelist an External Application's URL in Fusion ApplicationsThe how-to article posted below is credited to Swathy Lenjini, on whose behalf I am sharing it The UEF framework facilitates communication between external applications …Edson Junior, Oracle 83 views 1 comment 2 points Most recent by Abhilash K - Deloitte USI Fusion Service -
Access in the list of values from the CX Picker Saved Search ListsSummary: Access in the drop down list from the CX Picker Saved Search Lists Content (please ensure you mask any confidential information): Hi, Could someone assist with …
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Time card and send the expense to the project if we have a self-service license.Can we enter the time card and send the expense to the project if we have a self-service license but no Oracle time and labor license? If yes, then how? Thanks, Kallol -
How to change the label of Panels in Panel ContainerSummary: Content (please ensure you mask any confidential information): I want to change/Rename the Panel Header Labels as highlighted below . I could see an option to e… -
How to add custom field(s) to the landing page in Redwood Service Center, Help Desk or Case MgmtOverview In this article, we are providing steps on how to add a custom column to the landing page. The principles shared in this article can be applied to the Fusion Se…
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How can we download all attachments of a B2B Work Order?So currently for B2B Work Order the user can download an attachment individually, but is there a way out in which the user can download all the attachments together.
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How to add search option on landing page of OFSC Work OrderCurrently on the Field Service Work Order the available search options on the landing page for a user is shown below- How to add a search option in this which also have …
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How to get autogenerated field value in redwood UISummary: There is a field (Record Number) which gets populated with autogenerated value whenever a Create button is clicked in Classic UI whereas we are not getting any …
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A Payment process template generates a zero payment.What could be the reasonA payment process template generates a zero payment ie.invoice of 100 and credit memo of 100.But the other templates do not generate these zero payments. What could be t…User_AMRE7 22 views 1 comment 0 points Most recent by veerendranath pulivarthi-Oracle Payables, Payments & Cash Management
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Mobile Application for users to take action on the workflowsHow to add PR, PO, Invoice and Expense Report workflows in mobile application for users to take action on the approval workflows.
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How many maximum addresses can be stored/displayed under one contactSummary: What is maximum number of addresses that we can store under one contact and how until how many addresses can be displayed under one contact in CX Sales. When tr…
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What is Oracle fusion cloud Performance impact for 1M project and 22M contract project associations?What is the performance impact on Oracle Fusion cloud of 1 Million active Project contracts & 22 million contract project association?
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ESS API to submit job or retrieve job output in non-default formatI am looking for a way to retreive a non-default formatted output for an ESS job through an API. I need to submit the actual parent ESS job that runs the BI report for t…Grant Abbondanza 43 views 5 comments 0 points Most recent by Grant Abbondanza Reporting & Analytics for Fusion Service
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Oracle Redwood - standard field filter Queue in Service Request to only show specific valuesSummary: Queue field in service request shows multiple queue values, since multiple implementation are using it can we filter them only to show specific values in Redwoo…
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Making Product Selection mandatory on Lead Creation Pages in CX Mobile applicationSummary: In CX Mobile application, we want to make the product selection mandatory while creating a Lead. We do not want this to be mandatory for Web application users, …
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Solution for automated process allowing external customers to access Bill Management using Entra IdOur client require their external customers to have access to the Oracle Bill Management module. We have explored the setup detailed in the following links however the p…
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getting 401 error while accessing genesys from oracle cxSummary: we are trying to access genesys from oracle cx using bearer token through integration first , using provided id and password from genesys , we are accessing gen…
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How can we import child service requests for a parent service request using import managementSummary: We are trying to import 100 child service request records for one already created parent SR. Please help with correct template and the appropriate import object…
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How to close the compensation moduleSummary: My client only uses the financial module, but the Compensation Management is not enabled in the process of operation. How can I cancel it? Please tell me the de…
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What is the category definition limit in Internal Help Desk?Is there a limit to defining categories in the Internal Help Desk? Fusion Service, Customer ExperienceEvelyn Orozco-Oracle 31 views 2 comments 0 points Most recent by Evelyn Orozco-Oracle Fusion Service
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OrganizationAM.OrganizationUnitPVO field OrganizationUnitTranslationPEOTitleSummary: HcmTopModelAnalyticsGlobalAM.OrganizationAM.OrganizationUnitPVO field OrganizationUnitTranslationPEOTitle showing NULL VALUES Content (please ensure you mask an…
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Redwood - How to show notes in service requests?Summary: Hi @Edson Junior, Oracle @Karyn Kurland-Oracle how to enable show notes smart action in service center? user wants to see notes or how can we enable notes panel…
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Sync AR invoice with Receipt via web service or Apply receipts on existing AR invoicesSummary: We are looking for an Api which will apply the receipt on existing AR invoice. Do we have any standard SOAP or REST API ? if yes can someone help with manadary …
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Case Management - The Case Category displays as an ID number not a descriptionSummary: We are using Case Management for HR Help Desk/Employee relations cases and have utilised the category field to give us granularity of the different categories o…
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Trigger Email notification when specific category is added in attachmentSummary: Hi, We have added attachment category "Notice of Action" under attachment. Our Use case is : when user add that type of category into the attachment under Case …
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How to restrict HR Help Desk Agents from viewing service requests created by other LE employeesHello Experts, We have a requirement where we need to restrict HR Help Desk Agents from viewing service requests created by other LE employees For example: Service reque…
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What is the Base table for Activities Subtab under ContactsSummary: What is the Base table for Activities Subtab under Contacts as shown in the screenshot. We want to create a report based on Inbound call traffic from Contacts r… -
Can we define items under Root item class and then later moved to specific classesSetup of CX products We are setting up Cx Sales and Service only for business, no SCM process will be setup in Fusion. For Product setup prerequisites are configured, ho…ViswaG 21 views 2 comments 0 points Most recent by Carmen, User Assistance Oracle CX-Oracle Fusion Service
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1want to do this in Service module, we dont want to use contract managment or Subscription managementSummary: We want to configure Service Level Agreement, like Customer Products, terms and condition, serverity, availability, service covered, in Service module like defi…