Category 235
Discussion List
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To understand the Performance ImpactTo understand the impact of archival and purge actions on any existing oracle archival and purge options for Fusion Finance (AP, GL, FA), SCM - (Inv, Costing, PO) transa…Deepayan Chatterjee 44 views 6 comments 0 points Most recent by Deepayan Chatterjee Fusion Applications Administration -
Change Drawer Size for Add ProductsSummary: On Create Opportunity, I was able to increase the Drawer size, I want the same drawer size while the "Add Product" is clicked. I have tried by using Smart Actio…
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EL Expression to get Custom business Object value and lookup valueHello Team, How do we prepare EL expression for getting custom Business Object and look up? I tried different option like: #{fndCommonLookup['TEST_SPACE'].lookupDescript…Jignesh_HAE 23 views 1 comment 0 points Most recent by Mihai Nedelea-Oracle Fusion Applications Administration
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Regularly Updated - Redwood Resources for Oracle Fusion ServiceIntroduction: Fusion Service Road to Redwood and AI - Webcast Replay 5 reasons to move to Fusion Service Redwood Fusion Service Demo Demo and Benefits of the new Redwood…
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Unable to use "Self-service chat agent"Summary: We noticed that the "Self-Service Chat Agent" was released as part of 25C, but we are currently unable to access or use it, and its functionality is unclear. If…
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how to take service requests fields data without making extra rest callSummary: Hi @Sono Chacko-Oracle @Edson Junior, Oracle How can I retrieve the Service Request field data without making an additional REST call? I tried the following, bu…
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Can the chat estimated wait time calculation be modified?This post was created as part of a How to Service Request (SR) Release: 11.13.22.04 Summary of the question: The the average waiting time always return zero seconds, it …Robert Mutton-Support-Oracle 67 views 2 comments 0 points Most recent by Sachin Bhadange Fusion Service
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Clarification on Redwood Adoption Policy and Classic UI Deprecation in 25C Environment Details:Product: Oracle Fusion Cloud HCM Current Version: 25B Query Regarding Version: 25C Business Impact: Our organization is in the process of strategic planning for the mand…Victoria Schrader-Montgomery 92 views 5 comments 1 point Most recent by Gaetano Pugliese HCM Communicate
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Looking for a way to Automate Custom ESS Jobs CreationWhile migrating custom ESS jobs from instance to other instance, we have to create it manually. so we are looking for a way to Automate Custom ESS Jobs Creation/migratio…
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How can hide the pagination icon from Service request pageSummary: On the Service request details page, it shows the Pagination icon, which I added in the image. This is in fusion service Need to remove or hide this Icon. Can y…
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Is it possible to defer the date of quarterly patch within the same wave?Hi All, I think I know the answer to this question, but it has come from a senior stakeholder so would prefer to ask than guess! Our Fusion instance is on Wave 1, so we …Ian_Hill 31 views 2 comments 0 points Most recent by veerendranath pulivarthi-Oracle Fusion Applications Administration
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Setting Service Console Tab Label as SR Number in Oracle Fusion ServiceDisclaimer: This is a reference solution which is not intended for direct use in production environments. You take responsibility for making any necessary changes to the…Swathi Cherukuri-Oracle 30 views 0 comments 2 points Started by Swathi Cherukuri-Oracle Fusion Service
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Open Contact in a New Service Console Tab When Accessing from SRDisclaimer: This is a reference solution which is not intended for direct use in production environments. You take responsibility for making any necessary changes to the…Swathi Cherukuri-Oracle 48 views 0 comments 2 points Started by Swathi Cherukuri-Oracle Fusion Service
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Integrating AI Agents in Fusion Service Center to Boost Agent ProductivityOverview In this walkthrough, we focused on launching an AI Agent through a Smart Action inside Service Center. It’s important to note that Ask Oracle (Chat Drawer) is a… -
How a call center can be built with FusionSummary: We want the call center feature and would like to understand whether it’s a separate product or integrated within the Fusion service, along with details on how …
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Is there anyway we can restrict queues via customise the dsps?Summary: I need to restrict queues so that users can see all the queues except one. Content (please ensure you mask any confidential information): Version (include the v…
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Groovy script to change status when a User responds to Help Desk RequestWe need a groovy script to change the status to 'User Responded' as soon as a user responds to Help desk request. Client is not satisfied with the one provided by Oracle…
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SR summary isn’t taking SR number dynamically, even though the prompt says to fetch it from urlSummary: For the SR custom agent, fetching the SR number dynamically isn’t working. While smartActionMetrics allows dynamic retrieval of the activity number, it’s unavai…
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SR Visibility Not Restricting by Business Unit Despite Using Predefined Data Security ConditionHi, We’re trying to restrict visibility of Service Requests (SRs) based on a user’s Business Unit (BU). Here’s what we’ve done so far: Setup: Created a custom job role i…
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Fragment Details: cx-svc-custom-child-object-listAuthor: This How-to article is a contribution from @Sono Chacko-Oracle This section explains the parameters and events available for the fragment that displays child obj…
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Exposing Child Object List on the Service Request PageAuthor: This How-to article is a contribution from @Sono Chacko-Oracle This step-by-step guide shows you how to display and manage a child object list (for example, Orde…
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Fragment Details: cx-svc-custom-relation-objects-listAuthor: This How-to article is a contribution from @Sono Chacko-Oracle Parameters Name Description Sample Values Required extensionId defines which Visual Builder applic…
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Exposing Relationships Table (Created Via Dynamic Choice List) on the Service Request PageAuthor: This How-to article is a contribution from @Sono Chacko-Oracle In our previous article , we demonstrated how to create standalone pages for custom objects in Ora…
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How to Create a Custom APP UI for custom objects in Fusion ServiceAuthor: This How-to article is a contribution from @Sono Chacko-Oracle Overview This article provides a comprehensive guide for Oracle Fusion Service partners and custom…
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Is it possible to migrate all the customization on SR details page?Summary: Hi @Edson Junior, Oracle @Karyn Kurland-Oracle, We recently noticed that in the 25D Redwood Service Center, Oracle has introduced a new Details page. Could you …
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Is it possible to write the offer amount in word while creating the offer letter.Is it possible to write the offer amount in word while creating the offer letter.SUDIPTA KODALI 17 views 0 comments 0 points Started by SUDIPTA KODALI Recruiting, Opportunity Marketplace
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REST API / SOAP Service to create Production Exception on Work Order Operation levelNeed REST API / SOAP Service to create Production Exception in Quality Module on Work Order (MFG) - Operation level. We tried KB37699 with no luck. We are able to PE wit…
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Service Logistics Debrief OIC integration erroring out while creating reservationSummary: Debrief is submitted from Field Service and flows to Service logistics via OIC. It is failing while creating reservations (/fscmRestApi/resources/11.13.18.05/in…AnuragRajvaidya-Oracle 14 views 0 comments 0 points Started by AnuragRajvaidya-Oracle Inventory Management
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While registering customers in Bill Management, we need to register customer site and not accountWhile registering customers in Bill Management, we need to register customer site. But when going to the bill management screen we can only see customer account to be re…
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How to add a custom field in the Contact subpanel under the Account object?Summary: How to add a custom field in the Contact subpanel under the Account object? Content (please ensure you mask any confidential information): I have created a cust…