Category 235
Discussion List
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How to migrate Service Assignment rules criteria with inactive category or Business Unit?Summary: I am in the process of migration Classic Help Desk to Next Gen Help Desk. I've completed running job1, 2 ,3 and 4. Next step is to create assignment rules manua… -
In service request work order, looking for approval when user create new parts requestSummary: In fusion service, when service request is created and work order also created, the user goes to request parts under this work order, we were requested to contr…
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Termination data missing on OTBI DashboardWe are facing an issue with the OTBI report using the "Workforce Management – Worker Assignment Event Real Time" subject area. The termination data is not displaying cor…Sana.Samad27 33 views 2 comments 0 points Most recent by Simona Stoian-Support-Oracle Human Capital Management
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B2B (Oracle fusion) Logout Issue with Embedded VBCS AppSummary: We have a standalone VBCS application that enables users to upload a CSV template for bulk updating Service Request records in B2B (oracle fusion) . This applic…
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User is unable to edit the category in responsive requisition page.Summary: Category is not Editable in responsive requisition page, but user is able to edit the category in classic page. Content (please ensure you mask any confidential…uppara kiran-Oracle 62 views 8 comments 0 points Most recent by Ashok Sriniva-Oracle Self Service Procurement
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Hide Add Absence Button on calendar page under Time and Absence on redwood pageAs duration is not getting auto populated while applying absence under ME > Time & Absence > Calendar, would like to hide Add Absence Button on calendar on redwood page
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Print Receivables Transaction Invoice Template Report uses the default template instead of customInvoice Template for Print Receivables Transaction in scheduled process uses the default report by Oracle. However, the report in analytics uses the custom layout. This …
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Web server request timeoutWeb server request timeout is 5 minutes, and if a request is not able to be completed in 5 minutes an error is given. Can the timeout be configured？
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How to complete task created by another person which role is needed to give permisionSummary: If I have 2 users, User A and User B, and User A create one task under the service request. Now I want to complete that task by the User. In that case, User B i…
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How do I fetch DFF created in Installed Base Asset in fusion service request page?DFF created in installed base asset, need to show its value in service request pages. Please guide how do I achieve that?
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How to map Queue ID in SDP Variable in Service Center layoutSummary: Hi Team , We are trying to display the ‘Assign To’ (Resources) dropdown values based on Queue Resources in Service Center Redwood. For this, we are using a Sing…
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Need to do a bulk enrollment for the existing employeesWe need to migrate existing employees and enrol to benefit plans, please suggest us ways to proceed with this bulk enrollment, as when we used participant enrollment it …
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SQL for BIll to and Ship To Contact name from Sales OrderHello, What is the SQL used in the OTBI model for SELECT "Distributed Order Orchestration - Order Headers Real Time"."Bill-to Contact"."Related Party Name" s_1, "Distrib…LauraStanford-Oracle 37 views 1 comment 0 points Most recent by mkthg Reporting and Analytics for SCM
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How to solve for OIC emails not being sentGood morning, The situation that we are currently working through is that when an OIC integration runs an email is sent out to different email boxes, email distribution …
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Can we cancel the Work Order from Classic UI ScreenIs there a way to cancel the OFSC Work Orders from Classic UI Screen, you can also let me know if this can be achieved through App Composer.
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features enabled under the Gen AI enablement for the Redwood Service Center?Summary: Hi @Edson Junior, Oracle @Karyn Kurland-Oracle Could you please share the detailed list of features that have been enabled as part of the Gen AI enablement init…
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HTML Not Rendering in Message ContentHi, I have added a new section (Internal Notes) on the SR Edit page, but the Message Content column is showing HTML tags. How can I render the HTML instead of displaying…
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How to fetch external VBCS application links dynamically instead of hard coding the link in VBSSummary: We want to pull external links dynamically instead of hard coding the links in Redwood VBS and don't want to update it manually when migration to prod occurs. @…Yuvraj Mapari 52 views 9 comments 0 points Most recent by Yuvraj Mapari Visual Builder Studio for HCM
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Calling the Custom Ai Agent From WorkflowsSummary: We have Created Custom Ai Agent which will send the Email. Custom Ai Agent: This agent will pick the Null valued fields and make custom template and send an ema…
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Recent Items for Contacts and Custom Objects in Service HomeDisclaimer: This is a reference solution which is not intended for direct use in production environments. You take responsibility for making any necessary changes to the…Swathi Cherukuri-Oracle 20 views 0 comments 2 points Started by Swathi Cherukuri-Oracle Fusion Service
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How to remove/Disable Classic SR and WO UI PageSummary: We are using redwood UI Pages for SR & WO Next gen and we don't want our users to use classic Service and Work order Page How to remove or disable the classic S… -
How to extend Oracle Fusion Service Center to add a refresh button on the Service Request List PageIn this post, I want to address the need for creating a refresh button on the Service Request List Page (under Fusion Service Center). Through Visual Builder Studio, cus…Edson Junior, Oracle 153 views 3 comments 0 points Most recent by Edson Junior, Oracle Fusion Service -
How to set Action Bar Properties in Visual Builder StudioOverview This article provides a guide on how to set the Action Bar Properties in Visual Builder Studio. It addresses a common need among customers to limit their action…Edson Junior, Oracle 203 views 3 comments 1 point Most recent by Edson Junior, Oracle Fusion Service
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DCS As a customer public user, I want the LOVs to be shown in the language of my local browserHi, DCS - As a customer public user, I want the LOVs to be shown in the language (one of the 39 DN languages) of my/users local browser LOVs come from B2B Service. Under…User_PY4VB 41 views 1 comment 0 points Most recent by Angel Jimenez-Support-Oracle Digital Customer Service
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Best Practice for IB Customer Asset returnedSummary: What is the best practice of managing Customer Assets which are returned by RMA? Content (required): Current behavior we noticed is that following RMA Receipt, … -
Steps to fix back dated State tax rate after payroll has been processed.Payroll for January and February has been processed, and the Balance Exception Report indicates discrepancies for multiple employees across various state taxes. What are…arunsingh_negi2444 10 views 0 comments 0 points Started by arunsingh_negi2444 Reporting and Analytics for HCM
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Add Internal Notes Section to SR Edit PageHi , I need to add a custom section for internal notes under the Task section in the Service Request Edit page layout. But I’m not able to add it. Any idea how I can do …
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Getting 'The Feed API is currently unavailable' for service request management.Summary: Not able to display the feeds for Service Request management. Tried following https://docs.oracle.com/en/cloud/saas/fusion-service/fssug/overview-of-activities-…
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END OF LIFE NOTICE: Classic Sales and Service Experience in FusionOracle is announcing the retirement of the Classic Sales and Service user experience in upcoming Fusion releases. Beginning with the 26D update, the Classic interface wi…Justin Anderson-Oracle 121 views 0 comments 1 point Started by Justin Anderson-Oracle Fusion Service