Category 235
Discussion List
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what is the use of follow smart action in Service center?Summary: there is Out of box smart action is present i,e follow but when I am clicking on it I getting below error. and could you please explain the use of this smart ac… -
required to show account and contacts and activities under redwood service?Summary: Hi @Edson Junior, Oracle , @Karyn Kurland-Oracle Could you pls let us know What privileges/roles are required to show account and contacts and activities under …
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Account address is not updated if account is changedSummary: Hello community, We are noticing unusual behavior on the screen for creating work orders. When we add the account automatically the address field is filled as s…Ricardo BarreraR 17 views 2 comments 0 points Most recent by Radhika Abhyankar-Support-Oracle Fusion Service
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Unable to upload a file in a specific UCM folder through SOAP callHi, We are trying to upload a file to a specific folder on UCM (Fusion CRM) using a SOAP call. We are using the following payload, and while we receive a 200 OK response…
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is there Rest API to update Absence Balance and Plan enrollment in Oracle FusionHello Everyone, I need a API to update balance and do the Plan Enrollment in Oracle fusion. i went through the doc.oracle.com, but didnt get any help.
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ReferenceError: cxcore is not defined Error (Redwood)Summary: Hey All, We are trying to configure CX-Panel for WorkOrder in the SR Overview Page so that users have the capability to filter which is not available with custo…
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Are the new AI services of Fusion Cloud on Redwood also available in Siebel CRM?Summary: Are the new AI services of Fusion Cloud on Redwood also available in Siebel CRM? Content (please ensure you mask any confidential information): The said feature… -
How to Whitelist an External Application's URL in Fusion ApplicationsThe how-to article posted below is credited to Swathy Lenjini, on whose behalf I am sharing it The UEF framework facilitates communication between external applications …Edson Junior, Oracle 52 views 1 comment 2 points Most recent by Abhilash K - Deloitte USI Fusion Service -
Access in the list of values from the CX Picker Saved Search ListsSummary: Access in the drop down list from the CX Picker Saved Search Lists Content (please ensure you mask any confidential information): Hi, Could someone assist with …
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Time card and send the expense to the project if we have a self-service license.Can we enter the time card and send the expense to the project if we have a self-service license but no Oracle time and labor license? If yes, then how? Thanks, Kallol -
How to change the label of Panels in Panel ContainerSummary: Content (please ensure you mask any confidential information): I want to change/Rename the Panel Header Labels as highlighted below . I could see an option to e…
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How to add custom field(s) to the landing page in Redwood Service Center, Help Desk or Case MgmtOverview In this article, we are providing steps on how to add a custom column to the landing page. The principles shared in this article can be applied to the Fusion Se…
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How can we download all attachments of a B2B Work Order?So currently for B2B Work Order the user can download an attachment individually, but is there a way out in which the user can download all the attachments together.
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How to add search option on landing page of OFSC Work OrderCurrently on the Field Service Work Order the available search options on the landing page for a user is shown below- How to add a search option in this which also have …
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Unable to login to new My Oracle Cloud Support PortalThe user is unable to log in to the new My Oracle Cloud Support Portal and is encountering an 'Identification not matched' error. The user is entering the Support Identi…
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How to get autogenerated field value in redwood UISummary: There is a field (Record Number) which gets populated with autogenerated value whenever a Create button is clicked in Classic UI whereas we are not getting any …
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Custom Object in Redwood works in VBS' Preview, but not in Fusion after the workspace is published.Summary: Hi, I have a custom object called AR Invoices which I want to display in Redwood through App UI Extension. I followed the following document for generating the … -
A Payment process template generates a zero payment.What could be the reasonA payment process template generates a zero payment ie.invoice of 100 and credit memo of 100.But the other templates do not generate these zero payments. What could be t…User_AMRE7 21 views 1 comment 0 points Most recent by veerendranath pulivarthi-Oracle Payables, Payments & Cash Management
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Mobile Application for users to take action on the workflowsHow to add PR, PO, Invoice and Expense Report workflows in mobile application for users to take action on the approval workflows.
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How many maximum addresses can be stored/displayed under one contactSummary: What is maximum number of addresses that we can store under one contact and how until how many addresses can be displayed under one contact in CX Sales. When tr…
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What is Oracle fusion cloud Performance impact for 1M project and 22M contract project associations?What is the performance impact on Oracle Fusion cloud of 1 Million active Project contracts & 22 million contract project association?
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ESS API to submit job or retrieve job output in non-default formatI am looking for a way to retreive a non-default formatted output for an ESS job through an API. I need to submit the actual parent ESS job that runs the BI report for t…Grant Abbondanza 45 views 5 comments 0 points Most recent by Grant Abbondanza Reporting & Analytics for Fusion Service
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Oracle Redwood - standard field filter Queue in Service Request to only show specific valuesSummary: Queue field in service request shows multiple queue values, since multiple implementation are using it can we filter them only to show specific values in Redwoo…
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Making Product Selection mandatory on Lead Creation Pages in CX Mobile applicationSummary: In CX Mobile application, we want to make the product selection mandatory while creating a Lead. We do not want this to be mandatory for Web application users, …
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Solution for automated process allowing external customers to access Bill Management using Entra IdOur client require their external customers to have access to the Oracle Bill Management module. We have explored the setup detailed in the following links however the p…
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getting 401 error while accessing genesys from oracle cxSummary: we are trying to access genesys from oracle cx using bearer token through integration first , using provided id and password from genesys , we are accessing gen…
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getting below error while calling web serviceSummary: we are trying to post data to external system using a web service. we have 2 web services - one for connecting with external system , in that web service we are…
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How can we import child service requests for a parent service request using import managementSummary: We are trying to import 100 child service request records for one already created parent SR. Please help with correct template and the appropriate import object…
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How to close the compensation moduleSummary: My client only uses the financial module, but the Compensation Management is not enabled in the process of operation. How can I cancel it? Please tell me the de…
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What is the category definition limit in Internal Help Desk?Is there a limit to defining categories in the Internal Help Desk? Fusion Service, Customer ExperienceEvelyn Orozco-Oracle 34 views 2 comments 0 points Most recent by Evelyn Orozco-Oracle Fusion Service