Category 235
Discussion List
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How a call center can be built with FusionSummary: We want the call center feature and would like to understand whether it’s a separate product or integrated within the Fusion service, along with details on how … -
Is there anyway we can restrict queues via customise the dsps?Summary: I need to restrict queues so that users can see all the queues except one. Content (please ensure you mask any confidential information): Version (include the v…
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Groovy script to change status when a User responds to Help Desk RequestWe need a groovy script to change the status to 'User Responded' as soon as a user responds to Help desk request. Client is not satisfied with the one provided by Oracle…
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SR summary isn’t taking SR number dynamically, even though the prompt says to fetch it from urlSummary: For the SR custom agent, fetching the SR number dynamically isn’t working. While smartActionMetrics allows dynamic retrieval of the activity number, it’s unavai…
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SR Visibility Not Restricting by Business Unit Despite Using Predefined Data Security ConditionHi, We’re trying to restrict visibility of Service Requests (SRs) based on a user’s Business Unit (BU). Here’s what we’ve done so far: Setup: Created a custom job role i…
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Fragment Details: cx-svc-custom-child-object-listAuthor: This How-to article is a contribution from @Sono Chacko-Oracle This section explains the parameters and events available for the fragment that displays child obj… -
Exposing Child Object List on the Service Request PageAuthor: This How-to article is a contribution from @Sono Chacko-Oracle This step-by-step guide shows you how to display and manage a child object list (for example, Orde…
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Fragment Details: cx-svc-custom-relation-objects-listAuthor: This How-to article is a contribution from @Sono Chacko-Oracle Parameters Name Description Sample Values Required extensionId defines which Visual Builder applic…
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Exposing Relationships Table (Created Via Dynamic Choice List) on the Service Request PageAuthor: This How-to article is a contribution from @Sono Chacko-Oracle In our previous article , we demonstrated how to create standalone pages for custom objects in Ora…
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How to Create a Custom APP UI for custom objects in Fusion ServiceAuthor: This How-to article is a contribution from @Sono Chacko-Oracle Overview This article provides a comprehensive guide for Oracle Fusion Service partners and custom…
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Is it possible to migrate all the customization on SR details page?Summary: Hi @Edson Junior, Oracle @Karyn Kurland-Oracle, We recently noticed that in the 25D Redwood Service Center, Oracle has introduced a new Details page. Could you …
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Is it possible to write the offer amount in word while creating the offer letter.Is it possible to write the offer amount in word while creating the offer letter.SUDIPTA KODALI 14 views 0 comments 0 points Started by SUDIPTA KODALI Recruiting, Opportunity Marketplace
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REST API / SOAP Service to create Production Exception on Work Order Operation levelNeed REST API / SOAP Service to create Production Exception in Quality Module on Work Order (MFG) - Operation level. We tried KB37699 with no luck. We are able to PE wit…
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Service Logistics Debrief OIC integration erroring out while creating reservationSummary: Debrief is submitted from Field Service and flows to Service logistics via OIC. It is failing while creating reservations (/fscmRestApi/resources/11.13.18.05/in…AnuragRajvaidya-Oracle 13 views 0 comments 0 points Started by AnuragRajvaidya-Oracle Inventory Management
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While registering customers in Bill Management, we need to register customer site and not accountWhile registering customers in Bill Management, we need to register customer site. But when going to the bill management screen we can only see customer account to be re…
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How to add a custom field in the Contact subpanel under the Account object?Summary: How to add a custom field in the Contact subpanel under the Account object? Content (please ensure you mask any confidential information): I have created a cust…
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How does the data get restored into a useable format so that reports can be generated?Hi Team, Could you please help with the following query. Client is running SaaS Fusion ERP, HCM, SCM, and a few others. Client is dissolving and going out of business Cl…Vbhat_19 39 views 2 comments 0 points Most recent by Mihai Nedelea-Oracle Fusion Applications Administration
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Is there any REST API Endpoint for Retrieving OTBI Reports in Oracle Analytics Cloud CRM Demo ?I am working with an Oracle Analytics Cloud environment integrated with Oracle CRM SaaS (demo instance at fa-etaq-dev13-saasfademo1.ds-fa.oraclepdemos.com). I want to us…Lakshminarayana Vegisetti 12 views 0 comments 0 points Started by Lakshminarayana Vegisetti Reporting and Analytics for ERP
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Enable Redwood Service without Service SubscriptionSummary: Enable Redwood Service without Service Subscription Content (please ensure you mask any confidential information): Dears, One of our customers is not subscribed… -
Users LicensesHi Team We are having about 15k resources that we are migrating from existing RightNow system to fusion system. Most of them will be disabled state. We are also making t…
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Is it possible to hide a Category from the UI but still allow backend updatesSummary: We have a requirement where a specific Service Request Category should not be visible to end users in the UI (both Create and Edit pages), but it must still rem…
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how to update CLOB Column of Custom Object from OIC IntegrationHi, We have a Custom Object and we have create a field with Data Type "Long Text". We are not able to update the value in this field using REST API. We are using below U…
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How to check Inbound Messages in Redwood Service Request?In SUI, I am able to see the messages. But in Redwood SR, how to check the Inbound Messages?Vignesh Prabhu Ganesan 14 views 2 comments 0 points Most recent by Vignesh Prabhu Ganesan Fusion Service
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Can we customize the "Manage Depot Repair" search fields (e.g., add Assignee Person filter)?Summary: Hi All, In the Manage Depot Repair page of Service Logistics, we want to add an “Assignee Person” field in the search section to filter repairs by assigned user… -
25D Automated Maintenance of Stage TablesAs per the 25D release, the default value for Days to Retain Data Sets Before Deleting has now increased in 60. However, we can't still can't see any data loads older th…
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Perform advanced search -findByAdvancedSearchQuery Oracle Fusion HCM APII am trying to call the following API: /hcmRestApi/resources/latest/dataLoadDataSets/action/findByAdvancedSearchQuery I am passing the below request payload: { "filters"…
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How to Redirect to Redwood UI When Selecting Global Search Results?Summary: How to Redirect to Redwood UI When Selecting Global Search Results? Content (please ensure you mask any confidential information): Hello community, I have enabl…
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How to migrate Service Assignment rules criteria with inactive category or Business Unit?Summary: I am in the process of migration Classic Help Desk to Next Gen Help Desk. I've completed running job1, 2 ,3 and 4. Next step is to create assignment rules manua…
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All custom saved searches are not getting copied in Redwood service centerSummary: Hi @Edson Junior, Oracle , @Sono Chacko-Oracle , @Karyn Kurland-Oracle, We’ve noticed that the saved searches created in the Classic UI are not visible in the R…
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Skip Coverage WindowSummary: I need your 2 cents on a unique SLA use case CONTRACT & COVERAGE Coverage - 8 AM to 6 PM Monday to Friday But, SLA Contract will pick a time window (say, 9 AM t…AparajitMalliJawaharBapu 14 views 0 comments 0 points Started by AparajitMalliJawaharBapu Fusion Service