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Is it possible to generate chat summary in wrap-up notes in service center redwood?

in Fusion Service 1 comment

Summary:

Hi @Edson Junior, Oracle , @Karyn Kurland-Oracle

it is possible with Oracle Service Center in the Redwood User Experience — you can have the system auto-generate a chat summary in wrap-up notes (or at the end of a call/chat).


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25D


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