Category 235
Discussion List
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Can an action plan be automatically added to the SR ?Summary: Good afternoon, Can an action plan be automatically added to the SR based on the field category name or problem type after the SR is created? My idea is that wh… -
How to create a Expandable section on Fusion Service UI for REDwood work Orders via Visual BuilderSummary: I want to add a segment/fragment on the Work Order (WO) UI by utilizing the attributes defined for the WO. I tried a few options like creating a fragment and ad…
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Min-Max Planning Generates Decimal Quantities – Need Rounding to Whole NumbersHello All, We have an item that is Min-Max planned with the following setup: (Example) Minimum Quantity: 30 Maximum Quantity: 50 Primary UOM: Each Seconday UOM: Pack of … -
How to add and remove columns on the account & contact pickersOverview In this Tip article, we are covering a Fusion Service Center Extensibility feature available in 23C. Now, adding and removing columns from the account and conta… -
Using OrderImportService StageOrder to put data into Interface tablesThe SOAP API OrderImportService's StageOrder function is posting data into Header, Line Interface tables but it is not inserting data into Header EFF Interface tables ev…
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Fusion Service Release CenterThe 25C update is here and brings a set of enhancements to improve your daily work. Here’s a quick overview of what’s new, grouped by module for easy reference. Service …Edson Junior, Oracle 615 views 5 comments 3 points Most recent by Edson Junior, Oracle Fusion Service
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My signature Page errorSummary: Hi Team, When I try to access service > My Signature quick actions from home page, I am getting the below error. Can anyone let me know what the issue might be?…
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Service Profile API SampleSummary: Hi, Can someone provide a sample request payload to create service profile? Content (please ensure you mask any confidential information): as above Version (inc… -
Milestone configuration - Multiple attributes under 'Completes When'Summary: We have 2 milestones configured within Help Desk, First Response Metric and Resolution Metric. These are working, however if the Help Desk ticket is Resolved wi…Dave Saxon - Systems Analyst 15 views 3 comments 0 points Most recent by Dave Saxon - Systems Analyst Fusion Service
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Introduce Button that will open Embedd VBCS PageRequirement Is that we want to introduce button in the below screen . On clicking on that it will open VBCS page -Receivables >> Billing >> Click On Transaction Number I…
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How to manually change the retention % in the Standard PO based AP invoiceHi, I tried to create an invoice with retention and came to know that the retention % is defaulted from the PO. Is there any option to manually change the retention % in…Abeshek VP 25 views 1 comment 0 points Most recent by MiaM-Oracle Payables, Payments & Cash Management
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need the fusion table to get the queue rule setupSummary: Setup Data required of queue assignment rules and milestone setup from Oracle fusion CX sales and Service Content (please ensure you mask any confidential infor…
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CX Service- Restrict Category and/or subcategory to particular queue resourcesI am looking to restrict several categories and subcategories of an SR to particular queue resources. How can I achieve this in Oracle Fusion CX Service?
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Activities under Help Desk is not in RedwoodSummary: Now Activities Page under Help Desk is not in redwood, is the any possibility to be this page in Redwood in upcoming Release. If yes, Please confirm by which re… -
help deskSummary: Smart action help desk doesn't work - Help Desk Redwood — Cloud Customer Connect -
Work orders are not getting created in the oracle field serviceSummary: Hi Everyone , When I try to create a Field Service Work Order, we’re able to retrieve the Work Order Areas from Oracle Field Service into Fusion successfully. H…Rechal_Shiny 34 views 1 comment 0 points Most recent by Renato Kermentz-Support-Oracle Field Service -
How to auto-send Positive Pay file when PPP processing type is set to "Printed" in Fusion?We are looking for a standard method in Oracle Fusion Payables to automatically generate and transmit the Positive Pay file to the bank, even when the Payment Process Pr…shivakumar.gurram 50 views 3 comments 0 points Most recent by shivakumar.gurram Payables, Payments & Cash Management
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Conditional Display of Custom Homepage Menu Links Based on User Language in Oracle FusionHi all, Has anyone worked on enabling or disabling custom home page menu links in Oracle Fusion based on the user's Default Preferred Language (set in Fusion User Defaul…Shwetha Shankar 80 views 3 comments 1 point Most recent by Andrada-Oracle Fusion Applications Administration -
How to create CX Sales and B2B Connection with user SERVICE_APP_ICS_ID?Summary: Hi, I’m trying to create a connection in OIC using the Oracle CX Sales and B2B Adapter with the user SERVICE_APP_ICS_ID. According to the documentation linked b…
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How to set Category field with standard template as required in Fusion Service RedwoodHi, We want to make the category field as "Required" on Create page of Service Request but I am not able to Duplicate the standard template assigned to category. Please …
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How to Stop SLA Milestone Clock After Working Hours in Oracle Fusion Service?Hi Oracle Community, We are facing a major issue with engineer clock stopped if 9-5pm working coverage timing in Oracle Fusion CX Service. Our SLA/Asset coverage schedul…
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Can we create a field on Work Order Object which can hold a URL link and works as a hyperlinkSummary: Basically, we want to have a field in B2B Work Order page where that field can hold a URL Link in it and works as a Hyperlink. Content (please ensure you mask a…Robin Singh 13 views 3 comments 0 points Most recent by HD - Oracle Fusion ERP-Oracle Fusion Service
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Fields Cleared on Save in 25C but Data Saved in DatabaseHi, In 25C, some fields are getting cleared when the service request record is saved, but the data is being saved in the database. Thanks, Babasaheb Pandhare
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Telephony integration in Redwood: CTI integration with Zoom Contact CenterIn this article, we will go through the steps to integrate your Fusion Redwood CTI application with Zoom Contact Center - Smart Embed. Currently, the call controls (such…
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How to redirect to Redwood when clicks on results in Global SearchSummary: Hello community, I have enabled Global Search to search Service Request and Work Orders, it's works fine but when I select the result the classic UI opens: What… -
Trying to re-locate Cancel and Submit button on Redwood HCM pagesSummary: While implementing the Redwood UI, we're facing a challenge with filling in the required details during a transaction. When attempting to cancel a specific sect…
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Customer Need 10 Digit Record Number for Custom Objects and ActivitiesThe customer has requested that the Record Number be in a 10-digit format, starting from 1000000001. Could you please confirm whether this requirement can be implemented…
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How to use Self-service question -> answer agentSummary: We noticed that the "Self-service question→ answer agent" was released as part of 25C, but we are currently unable to access or use it, and its functionality is…
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Are There Any Test Environments or Recommended Learning Resources for Oracle Fusion DCS?Summary: I'm exploring Oracle Fusion Digital Customer Service (DCS) and would like to know if there are any dedicated test environments available for hands-on configurat…