Category 235
Discussion List
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ERP Sandbox Appearance and CX Redwood/Visual Builder InconsistenciesWe are configuring the appearance of one of our environments and we can see inconsistencies in appearance between ERP and CX after publishing the sandbox we made. You ca… -
Service Work Orders - How to restrict work Order records/ transactions based on Business Unit?Summary: How to restrict work Order records/ transactions based on Business Unit? For Example: BU1 User should not have access to the BU2 records and Vice Versa. Content…
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How to display a new pop-up window on Change order screen when user Clicks on Submit?We have a business requirement, to display a custom message to user to confirm whether they updated specific information on the Purchase Agreement change order screen. H…
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Migration from Summary Notes to InteractionsSummary: We are migrating a ADF Implementation to Redwood Fusion Service and Sales. We have run into a number of problems with the move from Summary Notes to Interaction…Daniel Hales-Deloitte 12 views 1 comment 0 points Most recent by Edson Junior, Oracle Fusion Service
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Default Work Order Type based on Custom Category of Service RequestSummary: We have custom field on Service Request with values like CUST_TM, CUST_STARTUP etc. and we have Work Order Type with same values CUST_TM, CUST_STARTUP. But I am…
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Update on Known Issue with Extending Service Request Edit PageHello Community Members, We have become aware of an issue that may be causing confusion for some of our implementors when working with the service request (SR) edit page…Edson Junior, Oracle 135 views 2 comments 0 points Most recent by Edson Junior, Oracle Fusion Service -
How to add Icon in update case smart action?Summary: Hi @Karyn Kurland-Oracle @Edson Junior, Oracle In service center we have OOTB smart action to update case contact. there is white button with it to create new c…
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Issue with Create work order, + sign greyed out.Summary: Dear Community While trying to create a work order, the plus sign is greyed out. Is there any seup that I might be missing with the org? I dont think it is an a…
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Redwood outbound call doesn't workSummary: Using svcMca.tlb.api.onOutgoingEvent API on Redwood user interface, the click to call feature doesn't work, no callback is triggered. Also no screenpop happenin…
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Cannot add documents to a caseIt seems that we cannot add documents to a case once it's been created. Is this by design? We are on 25B. -
How to Automate Default Inventory Organization Assignment for Users in Oracle Fusion?Is there a REST AP to update INV_DEFAULT_ORG_ID or profile value options at the USER level? I see there is a GET API(https://docs.oracle.com/en/cloud/saas/applications-c…
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'SOAP Web Service Receivables Standard Receipt and Receipt Application' performance issueWe are using Oracle provided 'SOAP Web Service Receivables Standard Receipt and Receipt Application' to apply receipts in Fusion and have some receipts that have 400,000…
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The standard 'Monitor Service Request Milestones' scheduler is blockedThe standard 'Monitor Service Request Milestones' scheduler is blocked state when i schedule this scheduler to update the milestone compliance flagKanne Ramu 21 views 5 comments 0 points Most recent by veerendranath pulivarthi-Oracle Fusion Service
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Manage Receipts UI in Accounts Receivable Not showing results using Descriptive Flex Fields.We have created a Descriptive Flex field with two attributes processed and unprocessed at the receipts creation. If users assigned the processed attribute to a receipt a…Venkata Poosapati 1 view 1 comment 0 points Most recent by Saritha15-Oracle Receivables & Collections
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Ability to track ownership of Installed Base AssetsHi members , We want to understand if there is any possibility to maintain an "Owner" field in Installed Base Asset that is out of the box, this will enable us to track …
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How to give multiple access for a single UserIn Oracle HCM Cloud, there is an Admin User. To this user we need to give complete Read & Write access of Absence Module AND to the same user we want to give only READ a…
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My Client is using classic HRHD. Is it possible to move to redwood without migrating to NextGen HRHDHi Team, We are using Classic HRHD. To implement Redwood, can we just enable the "Redwood User Interface for Service" feature within Service Offering? or do we need to m…
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Is unified layout mandatory for redwood timecardHi, Is enabling unified layout mandatory for Redwood Timecards ? Thanks, Chugil -
Email to Service Request (SR) creationSummary: Hi, I need to create an SR in Oracle Fusion Service from an email in Gmail. I have already completed the below setups: Created a new channel and associated it w… -
How to redirect to Redwood when clicks on results in Global SearchSummary: Hello community, I have enabled Global Search to search Service Request and Work Orders, it's works fine but when I select the result the classic UI opens: What…
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how to show Service Request number in My Messages Section in Service Home?Summary: Hi @Karyn Kurland-Oracle how to add service request number in My message section? Content (please ensure you mask any confidential information): Version (includ…
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DeprovisioningI read around the forum that deprovisioning is opposite of role mapping we have implemented for provisioning. Thus, if we have a user that meets criteria then they recei…
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Set default value from Service Request to Field Service Work orderSummary: Hi All, I am trying to set the default value from Service Request to Field service related Work Order. Below is the code Please let me know what is wrong with t…
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Redwood - How can i add contacts under an account to every SR which is created in fusion service ?Summary: Need to add / associate a subset of available contacts under an account to every service request created for that account. We have a business requirement on whi… -
How to create SMS notification for HR Help Desk issues?For HR Help Desk and case management, we can create notifications via groovyscripts and notification preferences for bell and email notifications; how to create them for…
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How will the Fusion IAM migration to OCI affect PUDS?Summary: We are wondering how the Fusion IAM migration to OCI affect PUDS in CX? Content (please ensure you mask any confidential information): Looking at the documentat… -
Oracle Rest API for getting the Required Data for Manage Receiving Transactions JobSummary: Question :- We are looking for a REST API based approach to achieve the same. We wanted to get the required fields for the Job from the Fusion Rest API Calls. F…
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Unified Layout Time Card FieldsI would like to understand the basis on which the unified layout time card fields are configured—specifically, how the fields are aligned. So far, I have been organizing…User_I8XN6 42 views 1 comment 0 points Most recent by Srikanth Mandapati Panduranga-Support-Oracle Workforce Management
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How to Hide Infolets from the Service Dashboard in Oracle Fusion Service?I’m looking for a way to hide certain infolets from the Service Dashboard in Oracle Fusion. Some of the infolets are not needed for all users, and I’d like to control th…