How You Set Up Visibility Based on Queue

Summary:

HI, we want to Set Up Visibility Based on Queue.

Now I found this LINK: , where I see 2 steps:

1)"Remove Data Security Policies from Users": If the users have been assigned other data security policies that grant them access to a larger set of SRs, then you must remove such data security policies from the users.

2)"Assign Data Security Policies Based on Queue": Grant queue-based visibility to SRs for specific roles. This ensures that users with these specific roles can see only the SRs assigned to the queues where they're a resource member.

So, the 2° step is documented with this link: