Category 235
Discussion List
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Fields Cleared on Save in 25C but Data Saved in DatabaseHi, In 25C, some fields are getting cleared when the service request record is saved, but the data is being saved in the database. Thanks, Babasaheb Pandhare -
Telephony integration in Redwood: CTI integration with Zoom Contact CenterIn this article, we will go through the steps to integrate your Fusion Redwood CTI application with Zoom Contact Center - Smart Embed. Currently, the call controls (such… -
How to redirect to Redwood when clicks on results in Global SearchSummary: Hello community, I have enabled Global Search to search Service Request and Work Orders, it's works fine but when I select the result the classic UI opens: What… -
Trying to re-locate Cancel and Submit button on Redwood HCM pagesSummary: While implementing the Redwood UI, we're facing a challenge with filling in the required details during a transaction. When attempting to cancel a specific sect…
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HTML SmartText not AppearingSummary: If I configure a SmartText with HTML enabled, it does not show up in an HR Help Desk Request Content (required): I have been testing our environment to make sur… -
Customer Need 10 Digit Record Number for Custom Objects and ActivitiesThe customer has requested that the Record Number be in a 10-digit format, starting from 1000000001. Could you please confirm whether this requirement can be implemented…
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How to use Self-service question -> answer agentSummary: We noticed that the "Self-service question→ answer agent" was released as part of 25C, but we are currently unable to access or use it, and its functionality is…
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Are There Any Test Environments or Recommended Learning Resources for Oracle Fusion DCS?Summary: I'm exploring Oracle Fusion Digital Customer Service (DCS) and would like to know if there are any dedicated test environments available for hands-on configurat…
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How to add languages in Local-Name Language list of values?Oracle HCM My client wants to add Bosnian, Serbian etc. languages in the LOV of Local-Name Language list of values but I am not able to find any lookup code for it. Is t…
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What is Oracle's alternative to ActiveX being unsupported?Summary: Disablement of ActiveX on Microsoft apps and Oracles alternative. Content (please ensure you mask any confidential information): Back in June, Microsoft made a …
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i want to show the Oracle Process Automation task in Oracle Fusion worklistHi , we have a requirement where the users want to see all the tasks in the Fusion worklist. Is it possible to show the tasks raised in Oracle Process Automation in orac…
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Custom Message Update Email Notification is not working ExpectedSummary: I have created a Custom Message Update Email Notification by creating a trigger and using the Groovy Script, When the Employee will reply on to the Service requ… -
Oracle B2B Service - How to Identify Resources in BulkSummary: Security Console User conversion into resource, currently we're doing it manually via Resource Directory and Identifying the employee as resource Content (pleas…
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is there any enhancement after November 2023, in Supply PlanningIssue: At the time of go-live we were told that the system has a limitation in terms of transferring ownership of tables, graphs, schedules etc. To overcome this issue t…Suyash Sarone 11 views 1 comment 0 points Most recent by Thejaswini Kamreddy-Oracle Supply Chain Planning and Collaboration
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Unable to add resource teams to a HR help desk queueSummary: Hi All, We are implementing HR Help Desk with redwood experience for our client. Now when we are trying to add the resource teams to the HR Help desk queues, we…
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Telephony integration in Redwood: Build your CTI toolbar as a Visual Builder App UIYou can leverage Oracle Visual Builder to implement your CTI toolbar application without needing to use a standalone web server for the deployment. Note: You must be fam…
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Prevent Unchecking of "Review Suggested Clauses" in Contract Expert PopupAttempted to use Page Composer in a sandbox environment to make the checkbox read-only or hidden. However, the popup dialog and checkbox are not visible in the component…sripallavi.sannapareddy-Oracle 32 views 2 comments 0 points Most recent by Matei Niculescu-Support-Oracle Enterprise Contracts
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Asset data is not appearing in the Asset Picker under the Service Request objectSummary: Asset data is not appearing in the Asset Picker under the Service Request object We have asset data in system, and we can see under asset and IB asset object. B…
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How to Enable and Test Service Request Summarization with Generative AI in Fusion ServiceSummary This guide explains how to enable the Service Request (SR) Summarization feature in Oracle Fusion Service. The feature uses Generative AI to automatically create… -
NexGen Helpdesk : Restrict employees from raising tickets on behalf of senior position employeesSummary: My client requirement states that "When an employee tries to create a helpdesk request from "MyHelp" They want to restrict employees from raising tickets on beh…
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Service work order: mass update functionalitySummary: Service work order: mass update functionality Unable to find mass update option in adative search for the work order object Regards, Mohammed Hyder
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Make Category field mandatory?Summary: Hi, Would it be possible to make the field "Category" mandatory for employees who raise an SR? I read on customer connect few posts telling that it's not doable… -
Migration of Server Scripts created for Hr Helpdesk between instanceHi All, We have created around 100+ server scripts based on the Business rules. We want to migrate them between instance like Dev, SIT UAT and prod. Please let us know i…
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External collection - Collection with authentication is not working.Summary: External collection - Collection with authentication is not working. Content (required): External collection: can we add enternal respository data to B2B knowle…
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The Net Book Value in Fixed Asset is showing some amount after the asset life completedThere are many Assets where the life of Assets completed, and Net book value is still showing some amount in the frontend.
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Not able to get the Items in Select and add products in Product Group setup under Service CatalogSummary: Not able to get the Items in Select and add products in Product Group setup under Service Catalog Content (required): I have to build a new Service Catalog of p…Inderjeet Singh Sublok 234 views 8 comments 0 points Most recent by Karyn Kurland-Oracle Fusion Service
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Time Gap Between ESS Jobs in Job SetHi Team, I have a Job Set with two ESS Jobs, and I need the second job to start 1 hour after the first one finishes. And also wanted to know what the maximum amount of t…
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Service Request is not automatically created by incoming emailHi team, We're trying to configure Inbound emails to automatically create Service Requests in CX Service module. We've done the below configurations: Used the standard E…Nalsoft Pvt Ltd 155 views 10 comments 0 points Most recent by Lisa Wilkes-Support-Oracle Fusion Service
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How can we restrict the categories with Multiple business unit?Summary: I wanted to Restrict access to Categories scan be done setting up Multiple Business Units where categories can be managed via Business Units. But this is not wo…
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Create Service Request via TemplateWe’d like to confirm whether there’s an option to enable or configure templates for Redwood Service Requests. The expected flow is: Create Service Request → Select a Tem…