Category 235
Discussion List
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SR Visibility Not Restricting by Business Unit Despite Using Predefined Data Security ConditionHi, We’re trying to restrict visibility of Service Requests (SRs) based on a user’s Business Unit (BU). Here’s what we’ve done so far: Setup: Created a custom job role i… -
How to add Custom fields in Task Edit page within Case Management?We have defined few Action plan action like Investigation Meeting Scheduled. Now when the agent is updating this action we want to capture the actual date of Investigati… -
Need a way to apply prepayments in AR related to the ContractsHi Experts, "We receive a prepaid amount of the contract upfront. As we perform the services, we would like to get the billing events in the Contracts module to be trans…RahulPriyatham.G 2 views 1 comment 0 points Most recent by Akanksha Srivastava-Oracle Enterprise Contracts
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Does anyone knows how to add ATP CATP measures in Fusion Supply Plan?I am trying to add ATP and CATP rows in my Supply PLan time series but when I look into the "Manage Planning Measures" screen I can't find neither one. What I am getting…felipe vieira 32 views 7 comments 0 points Most recent by Scott Malcolm-Oracle Supply Chain Planning and Collaboration
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What does Retention field mean on Team Activity Center page on RedwoodSummary: We are implementing redwood and while doing so we wanted to know what does Retention field with percentage mean on Team Activity Center page. Content (please en…
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Hide inactive assignment results while doing a worker search on redwood HCM pagesWe are currently implementing Redwood and aiming to hide inactive assignment records during worker searches on Redwood HCM pages. Additionally, we're trying to set a def…Palak Raval 15 views 1 comment 1 point Most recent by Karyn Kurland-Oracle Visual Builder Studio for HCM
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what are the cases in Recent cases it is showing?Summary: Hi @Karyn Kurland-Oracle In Service Dashboard there is recent cases section. but what kind of cases are shown in the Recent cases section? Content (please ensur…
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Calling a Oracle REST API in groovy script under Object triggersreceiving null response while calling oracle standard rest API in groovy , please help with this, we are trying to call groovy based on certain conditions to update inte…Rajesh_Fusion 56 views 2 comments 0 points Most recent by Mohammed Shafi-Oracle Subscription Management
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How to enable Workspace in RedwoodHi , We are trying to open workspace in Redwood . Currently it is opening in Classic view as attached in screenshot . Is there any way to achieve opening Workspace in Re…
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Create Filter Parameter for Custom ESS JobSummary: I'm looking for any way to create a Filter parameter in a custom ESS Job just like we see in Account Analysis Report Job. I need to know how to create the param…Luca Campelli 15 views 2 comments 0 points Most recent by Mihai Nedelea-Oracle Fusion Applications Administration
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Query Regarding Adding Filter Parameter in Custom ESS Job in oracle fusionHello Oracle Community, I am looking for guidance on adding a filter parameter to a custom ESS (Enterprise Scheduler Service) job within Oracle Fusion. Is this possible,… -
Oracle Field Service Maintenance Accelerator Work Order BillingHi everyone, We're using the Oracle Field Service Maintenance Accelerator to sync our Maintenance Work Orders (MWOs) from Fusion Maintenance to Field Service. This part … -
How to search service request by entering the 3-4 digits in search bar?Summary: Hi @Karyn Kurland-Oracle In Redwood service center we are not able to search Service Requests by SrNumber not complete but keyword search is not working here an…
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Demo instance for IDRHi, Is there a demo instance to test invoice upload through IDR? If so, please be kind enough to redirect me via a reply. Thanks.Sheneli98 23 views 2 comments 0 points Most recent by MiaM-Oracle Payables, Payments & Cash Management
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How to remove other values from channel type?Summary: Hi @Karyn Kurland-Oracle when we open start internal conversation smart action, in channel type it shows various values in the list. but we want to keep only MS…
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How to show the name of the work order area?Summary: Hi, does anyone have any idea why I see the bucket ID and not the name in the field? I need to show the name instead of the ID. Thanks. Content (please ensure y…
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Service Request is not automatically created by incoming emailHi team, We're trying to configure Inbound emails to automatically create Service Requests in CX Service module. We've done the below configurations: Used the standard E…
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How to enable the repiles from the outlook in My message section?Summary: Hi @Karyn Kurland-Oracle @Edson Junior, Oracle My message section at service home only showing the internal messages and messages/ replies from the MS Team but …
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Redwood - How to Prevent Create Work Order Page from Loading if Service Request Contact is Null?Summary: Hi @Edson Junior, Oracle @Karyn Kurland-Oracle Could you please help to achieve this use case in redwood service center? When we create work order from service …
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Invocation of service URL used in connection failed with status code 411 Length Required.Webservice call is getting failed showing the below error Exception in expression "oracle.apps.crm.service.svcMgmt.srMgmt.model.entity.ServiceRequestEO" trigger "SBP_EBS… -
Is there a way to reset a PVO in a particular job from DB or any REST API or any other way in BICC ?We are looking to reset a PVO in a specific job by any other options like REST or other API or DB. We don't want to perform from the BICC page. If there are any inputs o…
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Documentation on Service Profile NotesSummary: Is there any documentation on Service Profile Notes? Content (please ensure you mask any confidential information): Service profile allows user to manage notes …
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How to Enable Drill-Down on custom field “Bill To Customer” in Sales Order List?Summary: In the Sales Order list, the Bill To Customer column currently shows static text (e.g., customer name or number).How can we make this field a clickable drill-do…
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Solution for automated process allowing external customers to access Bill Management using Entra IdOur client require their external customers to have access to the Oracle Bill Management module. We have explored the setup detailed in the following links however the p…AdamSawyers 45 views 1 comment 0 points Most recent by Andrada-Oracle Fusion Applications Administration
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Multiple POs in a single invoiceSummary: Content (please ensure you mask any confidential information): Hi, We are in the process of implementing IDR and have a scenario where one invoice is sent for m…Sheneli98 58 views 1 comment 0 points Most recent by MiaM-Oracle Payables, Payments & Cash Management
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Get Work Order Details for a Service RequestHi We have a requirement to get the Service Request details along with the associated work order detail in a report. A possible join can be the the SR Number and Work Or… -
Does Oracle round the amounts when applying partial payments?Hello, When our users try to apply partial payments to an invoice, they are getting this error: "The total reference amount exceeds the amount of the payment." Could thi…Daymond Nichols 2 views 1 comment 0 points Most recent by Melinda Uhland-Oracle Payables, Payments & Cash Management
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Facing issue while creating Internal message under service request using groovySummary: Facing issue while creating Internal message under service request Error message: Content (please ensure you mask any confidential information): Version (includ…
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Adding Attachments During SR Creation via REST APIHi Team, I have a query regarding adding attachments during the creation of a Service Request (SR) through a REST API call. From the REST API documentation, it seems tha…
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Link one Service Request to multiple Instal base AssetsSummary: The Service Request application by default allows to only select one Install Base Asset on Service Request. How to select multiple IB Assets on Service Request?…