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    • Service Request is not automatically created by incoming email

    edited Mar 5, 2025 12:42PM in Fusion Service 8 comments

    Hi team,

    We're trying to configure Inbound emails to automatically create Service Requests in CX Service module. We've done the below configurations:

    • Used the standard Email address for inbound emails provided in - SVC_INBOUND_EMAIL_ADDRESSES

    iabtey-test.fa.intservice.incoming@workflow.email.me-dubai-1.ocs.oraclecloud.com,

    iabtey-test.fa.extservice.incoming@workflow.email.me-dubai-1.ocs.oraclecloud.com

    Email was manually forwarded to the latter.

    • Set the Profile option SVC_ENABLE_INBOUND_EMAIL_DEFAULT_PROCESSING to Yes.
    • Scheduled the Process: Retrieve Inbound Email Messages to run automatically every 3 minutes.

    Are we missing out on any other configuration?

    Also, if we achieve the inbound email requirement, where can we define rules to set the incoming emails to particular priorities ?

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