What's new in Customer Journeys?

Connect and learn more!
HTML SmartText not Appearing — Cloud Customer Connect
You're almost there! Please answer a few more questions for access to the Applications content. Complete registration
Interested in joining? Complete your registration by providing Areas of Interest here. Register

HTML SmartText not Appearing

Received Response
57
Views
3
Comments

Summary:

If I configure a SmartText with HTML enabled, it does not show up in an HR Help Desk Request

Content (required):

I have been testing our environment to make sure I have it configured correctly, and all the SmartText entries without HTML enabled show up for use in HR Help Desk Request Messages. However, if I check the HTML box when creating an entry, it does not appear.

Does anyone know why this might be occurring or what I can do to resolve it? My colleagues have not seen this issue before.

Version (include the version you are using, if applicable):

Howdy, Stranger!

Log In

To view full details, sign in.

Register

Don't have an account? Click here to get started!