HR Help Desk
Discussion List
-
HTML SmartText not AppearingSummary: If I configure a SmartText with HTML enabled, it does not show up in an HR Help Desk Request Content (required): I have been testing our environment to make sur… -
knowledge articles not linking to HR Help Desk TicketsSummary: Knowledge Article added by HRHD Agent but SR requestor cannot see link on left side SR Details Content (please ensure you mask any confidential information): Kn… -
Is it possible to add Help Text to a Field through Visual Builder Studio?Summary: Hi, We have a few requirements to add Help Text to some fields in HR Help Desk (Next Gen). I know this could be done in App Composer before but that does not tr…
-
Restriction of Knowledge Locals Based On Countries of The EmployeesWe have 9 countries in our project and there are different Knowledge Articles for different countries. How can we restrict those Knowledge Articles for employees so that…
-
How to hide the name of the agent when there is a message exchange.Summary: How do I hide the agent's name when responding to a message in an SR so that the user cannot see it?
-
Inactive assignments of an employee are currently being displayed in the HRHD Agent UISummary: Inactive assignments of an employee are currently being displayed in the HRHD Agent UI, which can be confusing for users. Specifically, when creating an HRHD re… -
I am not able to see the queues in HR Helpdesk.Summary: I have created the queue in HR helpdesk but not able to access this queue. When I opened the Queue screen then any queue are not visible as seen in the below sc…
-
Deleting SR in Help DeskSummary: Hi Folks, SR was created few months back now service request is not visible but it was there on the report of Active-SR Is there any possibility or workaround t…