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Extract or Print the Help Desk Request details

in Help Desk 3 comments

Summary:

Extract or Print the Help Desk Request details

Content (required):

We have a requirement to extract the complete history of the Help Desk request details including the HD Request details, communication that has happened via the HD request, Notes, internal communication, actions (tasks / appointments) and their outcomes, attachments etc.

Is it possible to build a smart action to print the entire HD request details? If not, can it be extracted via the BIP report?

Version (include the version you are using, if applicable):

22D

Code Snippet (add any code snippets that support your topic, if applicable):

Tagged:

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