User experience
Discussion List
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Post Closure Survey with Helpdesk ModuleSummary: Hi Experts, We have a requirement to have a post SR Closure survey. Is there functionality that will send a question/survey to the requestor on how they felt th… -
How to hide the name of the agent when there is a message exchange.Summary: How do I hide the agent's name when responding to a message in an SR so that the user cannot see it?
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Groovy Script to update SR status when a Primary Contact adds a messageSummary: In the Implementing HR Help Desk guides I found a Groovy Script to update the SR status when the Primary Contact adds a message on to the SR, I've created this …
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Case Priority and Case Types UnavailableSummary: Our client requires Case Managers on case creation, or after creation, to be able to edit the case type and/or the cases priority. We have case types enabled in…
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Next Gen Help Desk AI AgentsSummary: Will Next Gen Help Desk and Fusion Service share AI Agents or will their AI Agents be treated separately? What AI Agents are available or will be available in t…
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Using comma-separated values for Items Search in Backlog Management Redwood UISummary: The classic Backlog management > Backlog analysis page had the Manage conditions feature through which we were able to create conditions which involved adding h…Lekshmana 11 views 1 comment 0 points Most recent by Thejaswini Kamreddy-Oracle Supply Chain Planning and Collaboration
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Hi All, is anyone receiving a Warning message when creating new items?Summary: Our team is receiving the following warning message when creating new items in Oracle Cloud. "Warning. Ensure that item classes with modified attributes are red…
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Mass import of resource membersSummary: Is there is a supported way to mass update resource members in the Resource Directory. Content (please ensure you mask any confidential information): Version (i…Nazeleen 11 views 2 comments 0 points Most recent by Alex D-Oracle Fusion Applications Administration
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knowledge articles not linking to HR Help Desk TicketsSummary: Knowledge Article added by HRHD Agent but SR requestor cannot see link on left side SR Details Content (please ensure you mask any confidential information): Kn…
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Grow Landing Page – Careers of Interest and Skills Sections Not Displaying ImmediatelySummary: Hi everyone, We’re noticing an issue with the Grow landing page in Oracle HCM where the Careers of Interest and Skills sections do not appear immediately upon p…Career and Skills Product Manager 41 views 5 comments 0 points Most recent by Chris Yencer-Oracle Grow
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Redwood: Helpdesk notification when a SR has been updatedWe need a notification to go to the Requestor when a ticket has been updated. We have been told that this isn't possible, yet. So, we are thinking about using BIP. Has a…
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Inactive assignments of an employee are currently being displayed in the HRHD Agent UISummary: Inactive assignments of an employee are currently being displayed in the HRHD Agent UI, which can be confusing for users. Specifically, when creating an HRHD re… -
Work Order Released from Supply Plan Cloud was Scheduled in Manufacturing with Start Date in the PasSummary Work Order Released from Supply Plan Cloud was Scheduled in Manufacturing with Start Date in the PastContent Example, SP plan start date is 3/19/2021 (today), a …gouyang 50 views 3 comments 1 point Most recent by Kumar-Ichor Supply Chain Planning and Collaboration
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Using "Prepare Forecast" rule to copy Actuals when Actuals are not yet FinalWe have a situation where users need to start Forecast but Actuals for previous month are not yet final. Can we run "Prepare Forecast" rule multiple times to copy Actual…