User experience
Discussion List
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Why am I not able to view any tickets in help desk queue with in test environmentMy security access in production environment matches test, but I can view all help desk tickets in production and none in test environment. Can anyone give me some advic… -
Can we send notifications to agents when a service request they are assigned to is reopenedSummary: Employee uses Smart action to Reopen a SR which has been resolved. But the status changes to New and in the backend the Status is ORA_SVC_HRHD_NEW and hence we …
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HDL Community Relation - error with RelationNumberHello, I need to create an HDL to load courses into a community. The HDL I have prepared is the following: The issue I’m facing is with the RelationNumber, which keeps t…Rebecca Bortone 21 views 2 comments 0 points Most recent by Tamilarasan Sekar Oracle Guided Learning
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Substitute components Onhand not consumed against Planned order demandSummary: In Oracle Supply Planning Cloud, the system is creating Planned Orders for the actual component, even though substitute items exist with on-hand quantity, and t…Suresh_Avaldar 21 views 5 comments 0 points Most recent by Gururaman Subramanian-Oracle Supply Chain Planning and Collaboration -
Post Closure Survey with Helpdesk ModuleSummary: Hi Experts, We have a requirement to have a post SR Closure survey. Is there functionality that will send a question/survey to the requestor on how they felt th…
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How can we add Purchase Order (new) option as tile in Procurement area.Summary: How can we add Purchase Order (new) option as tile in Procurement area. We have enabled Like Purchase Order (New) Redwood Page. But the tile of Purchase Order (…Suyash Sarone 11 views 4 comments 0 points Most recent by Suyash Sarone Supply Chain Planning and Collaboration
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Make Category field mandatory?Summary: Hi, Would it be possible to make the field "Category" mandatory for employees who raise an SR? I read on customer connect few posts telling that it's not doable… -
Case - Resolution DescriptionSummary: The Resolve Smart action was released as part of 25B and is great with giving our clients structure when closing a case. However, once this screen has been fill…
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Smart Action - Audit History should open in the same tab instead of new tabSummary: While trying to perform the Smart Action - View Audit History of Next Gen HR Help Desk Requests, the Audit History is getting opened in a new tab. How to make i…
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Attachment restriction in Expenses moduleSummary: I just want to confirm the restriction in attaching documents in Expenses module: How many attachment is allowed? What is the maximum limit size of documents yo…
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How to enable or automate horizontal and vertical hamburger navigation in part of OGL process guide?Summary: While working on the process guide setup through OGL, we have found that the horizontal navigation (refer screen shot below) is trouble finding the element hidd…
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Generative AI in Narrative Reporting- Describe Exception use caseThis question does not need any further discussion. Please ignore it.Saikat Dutta-Oracle 21 views 2 comments 0 points Most recent by Saikat Dutta-Oracle Supply Chain Planning and Collaboration
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LOV segregation for Resignation and Termination actionsSummary: LOV segregation for Resignation and Termination actions Content (please ensure you mask any confidential information): LOV segregation for Resignation and Termi…
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Seeded role tagged to user in created by column in backendSummary: Hi Team. Oracle has created seeded roles as part of 25C, but when we check those roles from backend its tagged to user as created by Query: select * from ASE_RO…REDDI_GH 21 views 4 comments 1 point Most recent by Andrada-Oracle Fusion Applications Administration
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How to create a request for proposal in negotiationsOur requirement is to create an RFP within the system. We initially tried setting it up as an RFQ by including all the questions under the requirement section, but the o…
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AI services for EBSHello All, I want to know is there any OCI AI feature that supports Oracle E-Business Suite, or apps dba team. ? -
OTM - WalkMe - Content Security Policy IssueSummary: I need help with the following request from a third party that is implementing a tool over the OTM layer in browsers, for our client: "I work with WalkMe, and w…Javier De Cunto 32 views 2 comments 0 points Most recent by Abhishek Singh 163013 Oracle Guided Learning
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Setups for the Collection of Transfer Orders Bookings History into Demand PlanningSummary Followed document (Doc ID 2546059.1), according to this only one customer can be selected. How do we collect if it is across all customers in the organisationCon…Sreelekha P-Oracle 53 views 2 comments 0 points Most recent by Vivian Chow Supply Chain Planning and Collaboration
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Is there a way to increase the allowed character limit in Help Desk responses?Summary: When responding to Help Desk tickets, it seems that we cannot type more than 1000 characters in a response. We are wondering if this character limit can be incr…