User experience
Discussion List
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Sensitive Case ManagementHi there - What is the maximum file size of an attachment that can be downloaded in the Conversation capability? Users are able to download some but not all attachments … -
Display the Queue name in an alphabetical order in Next Gen Human Resource Help DeskSummary: How to display the Queue name in an alphabetical order in Next Gen Human Resource Help Desk of Agent UI Page. For Example, When an agent transfers the Help Desk…
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Is there any way to keep track of deleted Service Request through reporting?Summary: Hi, when a service request is deleted from the system, is there any way to keep track of the deleted service request through reporting? Or is that sr deleted pe…
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Adjusting Standard Notification Texts in Oracle ApplicationsHello Community, I am looking for guidance regarding standard notifications delivered by the system. Some notifications are sent out-of-the-box, without requiring custom…
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Case Priority and Case Types UnavailableSummary: Our client requires Case Managers on case creation, or after creation, to be able to edit the case type and/or the cases priority. We have case types enabled in…
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OGL Selector best practices for Redwood pagesSummary: We are observing lot of OGL selectors issue on the recent Oracle Redwood pages (Ex: Supplier Registration Redwood). Is there best practices documented that we c…
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Federated users are unable to perform local authenticationHi During login attempts to the Customer Connect portal, the following error message is displayed: 'Federated users are unable to perform local authentication.' Thanks
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Need help creating Teams integration for HRHD.I am trying to create Teams integration for HR Helpdesk but i am stuck in the first step itself wherein a new app has to be created in teams. Can someone please help by …
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Can we default to last 30 days as lov value in BPM worklistSummary: Hi Team, Currently when we open BPM worklist, by default its shows last 7 days data as its get select in LOV. Can we default LOV to last 30 days or all? Content…
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Conversation replies in case managementSummary: We've configured Redwood HR Helpdesk with an Action to Case Management. Email channels for HRHD are active, working as expected. However, when sending email fro…
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Process Guide for Assigning Goals - Line ManagerSummary: When creating a process guide for line manager's to assign goals to direct reports, we are trying to automatically move the step when the line manager selects M… -
Can notifications be triggered when milestone timeline is breached?Summary: I need a trigger script to send notification to the queue manager, agent and primary point of contact when the milestone of a service request has been delayed. …
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Is it possible to merge two Users in Cloud Customer connect ?Summary: I need help mering two accounts, one which got created when I was working in Oracle and one which got created in current company ? Content (please ensure you ma…Venkat Jagan Pakala - Costing 31 views 1 comment 0 points Most recent by Om Yadav-Oracle Identity and Access Management
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Seeking Guidance on Implementing Location-Based Access Control (LBAC) in Oracle CloudSummary: Hi All, I am reaching out to inquire if anyone have implemented or are currently utilizing the Location-Based Access Control (LBAC) feature in Oracle Cloud. If …
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Custom Resolution Status doesn't make the SR status back to In ProgressSummary: Hi All, We have created two new custom resolution status "Resolved (Self Service)" & "Resolved (Non-Self Service)" in the helpdesk module. The SRs which are res…