User experience
Discussion List
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config pages still classicHi, is it correct to say that for Oracle Help Desk the configuration pages are still in the Classic UI? From my understanding, Redwood is primarily the user experience l…Muskan Dhingra-HCM 11 views 1 comment 0 points Most recent by Dumitru Grosu - Support-Oracle Help Desk -
Dynamic skill is not generating any Skills from Grow pageSummary: Hi Team, We have setup the Dynamic skills by following the Dynamic skills implementation guide and when an employee tries add skills from Grow page, they are no…Senthil Murugan Balasubramanian 11 views 1 comment 0 points Most recent by Darshini Kanungo Dynamic Skills -
Manager has the ability to view direct reports position profile descriptionSummary: Hello All, I know that employee can view their position profile description using GROW Concept as an ESS experience. But, do Manager have a similar experience w… -
Record lockedSummary: Is there a way to release a record if it's locked/open by another user? sometimes, user is out of the record already but it still says record locked. How do we …
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Redwood HR Help Desk 25D: Hamburger Menu Is Not Allowing Navigation Out Of Help Desk PageHello All, We are currently in build of the migration to Redwood HR Help Desk. We noticed an issue effecting navigation in the UI. When we are in the new HR Help Desk re…
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Oracle Redwood Migration Timeline for SCMHi, Please provide the timeline for migrating Redwood pages for Oracle Cloud SCM. This information is essential for us to plan accordingly before Oracle enforces the tra… -
Item substitution in Backlog managementSummary: Would like to understand if Backlog management supports Item substitutions if the fulfillment line is collected with the ship-from organization data. If ship-fr…Lekshmana 51 views 6 comments 0 points Most recent by Lekshmana Supply Chain Planning and Collaboration
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How to automatically reject pending live chat requests when all agents are offlineSummary: We have enabled Live Chat for Fusion service and have encountered a problem whereby pending live chat requests are being queued, even when all agents are offlin…
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Can we add custom fields in Production schedulingSummary: Hello, We would like to understand if we can add custom fields in production scheduling, either directly or indirectly. We currently can see if the Work Order i…Thushara Unnikrishnan 41 views 6 comments 0 points Most recent by M. Bolsinger-Oracle Supply Chain Planning and Collaboration
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Restriction on “Priority” field – Work Orders in Internal Help Desk (Service CX)Hello team. When creating Maintenance Work Orders in Internal Help Desk (Service CX), we identified that the "Priority" field is currently a standard open field (free te…
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Translating Filter Values “true” and “false” for custom checkbox-field in Help Desk RequestsSummary: A custom checkbox field shows “true” or “false” in Help Desk Requests ticket overview, but the goal is to display “relevant” or “not relevant” instead—how can t… -
What role is needed to assign resources to the team on the SRSummary: I am having an issue where agent and manager roles are not able to search and add resources to the ticket. It produces no search results unless they have the ad…
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Can Oracle Guided Learning (OGL) slow down the page load time?Summary: On a recent SR call regarding Oracle Learning slow load times on Redwood, the Oracle rep commented on how many guides we have (as seen in the Networking tab of … -
Sensitive Case ManagementHi there - What is the maximum file size of an attachment that can be downloaded in the Conversation capability? Users are able to download some but not all attachments …