User experience
Discussion List
-
Issue with item structure updates fail to consistently relink to work definitionsWe’ve been facing an ongoing issue where processing item structures to work definitions does not behave consistently. The expectation is that updates from item structure…Nicholas Yeoh 21 views 1 comment 0 points Most recent by Sunil Jami-Oracle Supply Chain Planning and Collaboration -
Can we dynamically attach tags to Helpdesk tickets based on the categories?We want to dynamically attach the tags for Helpdesk tickets based on the categories of the ticket? Is this functionality available? If yes, can you tell us how we can im…
-
Next Gen Help desk-Unable to determine who manager is when adding Manager to contactsSummary: Unable to determine who manager is when adding Manager to contacts. Relationship type field only shows alternate and affected party . How we can specify if the … -
Requester is getting error while trying to raise PR Line 1: The requester is invalid. (POR-2010301)Summary: User was able to raise requisition, but getting error now while trying to raise the PR. Tried to replicate a test case in DEV and was able to create PR with the…Varsha Khandelwal 133 views 7 comments 0 points Most recent by Satwik Kumar Patel-Oracle Supply Chain Planning and Collaboration
-
Is there possibility to export / import OGL content meta data from one instance to another?Summary: We are just exploring OGL capabilities and one of the questions was how to move the contents between different OGL instances? We did see that there is an export…
-
config pages still classicHi, is it correct to say that for Oracle Help Desk the configuration pages are still in the Classic UI? From my understanding, Redwood is primarily the user experience l…Muskan Dhingra-HCM 11 views 1 comment 0 points Most recent by Dumitru Grosu - Support-Oracle Help Desk -
Dynamic skill is not generating any Skills from Grow pageSummary: Hi Team, We have setup the Dynamic skills by following the Dynamic skills implementation guide and when an employee tries add skills from Grow page, they are no…Senthil Murugan Balasubramanian 11 views 1 comment 0 points Most recent by Darshini Kanungo Dynamic Skills -
Manager has the ability to view direct reports position profile descriptionSummary: Hello All, I know that employee can view their position profile description using GROW Concept as an ESS experience. But, do Manager have a similar experience w…
-
Record lockedSummary: Is there a way to release a record if it's locked/open by another user? sometimes, user is out of the record already but it still says record locked. How do we …
-
Redwood HR Help Desk 25D: Hamburger Menu Is Not Allowing Navigation Out Of Help Desk PageHello All, We are currently in build of the migration to Redwood HR Help Desk. We noticed an issue effecting navigation in the UI. When we are in the new HR Help Desk re…
-
Oracle Redwood Migration Timeline for SCMHi, Please provide the timeline for migrating Redwood pages for Oracle Cloud SCM. This information is essential for us to plan accordingly before Oracle enforces the tra…
-
Item substitution in Backlog managementSummary: Would like to understand if Backlog management supports Item substitutions if the fulfillment line is collected with the ship-from organization data. If ship-fr…Lekshmana 51 views 6 comments 0 points Most recent by Lekshmana Supply Chain Planning and Collaboration
-
How to automatically reject pending live chat requests when all agents are offlineSummary: We have enabled Live Chat for Fusion service and have encountered a problem whereby pending live chat requests are being queued, even when all agents are offlin…
-
Can we add custom fields in Production schedulingSummary: Hello, We would like to understand if we can add custom fields in production scheduling, either directly or indirectly. We currently can see if the Work Order i…Thushara Unnikrishnan 41 views 6 comments 0 points Most recent by M. Bolsinger-Oracle Supply Chain Planning and Collaboration
-
Restriction on “Priority” field – Work Orders in Internal Help Desk (Service CX)Hello team. When creating Maintenance Work Orders in Internal Help Desk (Service CX), we identified that the "Priority" field is currently a standard open field (free te…