User experience
Discussion List
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Using comma-separated values for Items Search in Backlog Management Redwood UISummary: The classic Backlog management > Backlog analysis page had the Manage conditions feature through which we were able to create conditions which involved adding h… -
Can we add custom fields in Production schedulingSummary: Hello, We would like to understand if we can add custom fields in production scheduling, either directly or indirectly. We currently can see if the Work Order i…Thushara Unnikrishnan 41 views 6 comments 0 points Most recent by M. Bolsinger-Oracle Supply Chain Planning and Collaboration
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Restriction on “Priority” field – Work Orders in Internal Help Desk (Service CX)Hello team. When creating Maintenance Work Orders in Internal Help Desk (Service CX), we identified that the "Priority" field is currently a standard open field (free te…
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Translating Filter Values “true” and “false” for custom checkbox-field in Help Desk RequestsSummary: A custom checkbox field shows “true” or “false” in Help Desk Requests ticket overview, but the goal is to display “relevant” or “not relevant” instead—how can t… -
What role is needed to assign resources to the team on the SRSummary: I am having an issue where agent and manager roles are not able to search and add resources to the ticket. It produces no search results unless they have the ad…
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Can Oracle Guided Learning (OGL) slow down the page load time?Summary: On a recent SR call regarding Oracle Learning slow load times on Redwood, the Oracle rep commented on how many guides we have (as seen in the Networking tab of … -
Sensitive Case ManagementHi there - What is the maximum file size of an attachment that can be downloaded in the Conversation capability? Users are able to download some but not all attachments …
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Display the Queue name in an alphabetical order in Next Gen Human Resource Help DeskSummary: How to display the Queue name in an alphabetical order in Next Gen Human Resource Help Desk of Agent UI Page. For Example, When an agent transfers the Help Desk…
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Is there any way to keep track of deleted Service Request through reporting?Summary: Hi, when a service request is deleted from the system, is there any way to keep track of the deleted service request through reporting? Or is that sr deleted pe…
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Adjusting Standard Notification Texts in Oracle ApplicationsHello Community, I am looking for guidance regarding standard notifications delivered by the system. Some notifications are sent out-of-the-box, without requiring custom…
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Case Priority and Case Types UnavailableSummary: Our client requires Case Managers on case creation, or after creation, to be able to edit the case type and/or the cases priority. We have case types enabled in…
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OGL Selector best practices for Redwood pagesSummary: We are observing lot of OGL selectors issue on the recent Oracle Redwood pages (Ex: Supplier Registration Redwood). Is there best practices documented that we c…
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Federated users are unable to perform local authenticationHi During login attempts to the Customer Connect portal, the following error message is displayed: 'Federated users are unable to perform local authentication.' Thanks
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Need help creating Teams integration for HRHD.I am trying to create Teams integration for HR Helpdesk but i am stuck in the first step itself wherein a new app has to be created in teams. Can someone please help by …
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Can we default to last 30 days as lov value in BPM worklistSummary: Hi Team, Currently when we open BPM worklist, by default its shows last 7 days data as its get select in LOV. Can we default LOV to last 30 days or all? Content…