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Restriction on “Priority” field – Work Orders in Internal Help Desk (Service CX)

edited Apr 14, 2025 7:55PM in Help Desk 3 comments

Hello team.

When creating Maintenance Work Orders in Internal Help Desk (Service CX), we identified that the "Priority" field is currently a standard open field (free text). This allows any value to be entered (even numbers outside the range), and the system allows the order to be saved and created without any validation.


We need to configure this field with a number range of 1 to 5. This will allow us to standardize the field's use, facilitate reporting, and prevent errors when classifying the urgency of cases. Is there a configuration option within Service CX to delimit this field or apply input validation?

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