How to automatically reject pending live chat requests when all agents are offline

Summary:

We have enabled Live Chat for Fusion service and have encountered a problem whereby pending live chat requests are being queued, even when all agents are offline. As our live chat service is not operational 24/7, we would expect that pending live chat requests would be automatically rejected when agents aligned to our live chat queue were not logged in. We have mitigate the impact of users trying to connect to live chat outside operational hours by adding our live chat availability to the chat window title. This does not address the issue whereby our advisor team may be in