HR Help Desk

Discussion List

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  HR Help desk Service Request Message Object Workflow is not triggering

  Summary: Could not able to trigger Message Object Workflow when ever message is created for HR help desk service request Content (required): Hi, For testing, created an …

  Received Response

  Velidi Supraja 301 views 11 comments 0 points Most recent by Rajesh Suvala Apr 26, 2026 1:24PMHelp Desk
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  How you can download Knowledge articles?

  Summary: is it possible to find a way to download aricles ( for exemple in pdf) from the knowledge Content (required): download an article from Knoweledge Version (inclu…

  Received Response

  Gianfranco Fariello 32 views 3 comments 1 point Most recent by Margo Mazz Apr 21, 2026 9:10PMHelp Desk
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  HR Helpdesk - Auto-populate Severity level

  Summary: Requirement to auto-populate severity level of a service request based off the category type selected on the SR. Content (required): Our client wants to explore…

  Accepted answer

  Simon Kaplun 151 views 14 comments 0 points Most recent by Pradeep T U Apr 17, 2026 3:34PMHelp Desk
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  Extract or Print the Help Desk Request details

  Summary: Extract or Print the Help Desk Request details Content (required): We have a requirement to extract the complete history of the Help Desk request details includ…

  Received Response

  Jhansi K 41 views 4 comments 1 point Most recent by Raffael Apr 10, 2026 9:22AMHelp Desk
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  How to add custom fields in the detail of a service request?

  hello, We want to expose the Department Name the Position Name and the serial number of the main point of contact of the service request as a field, in the detail of a s…

  Received Response

  Gianfranco Fariello 121 views 18 comments 1 point Most recent by Neysan Apr 8, 2026 11:01AMHelp Desk
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  Knowledge articles are not coming in search results.

  Summary: Hi Experts! We have knowledge articles enabled and published articles. but then the employees are not able to search those knowledge articles. its giving a blan…

  Received Response

  Sudita 252 views 5 comments 0 points Most recent by Amit Agrahari - A Meet-Oracle Mar 26, 2026 8:27AMHelp Desk
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  Error: A database constraint was violated while storing the changes in the database

  Hello everyone, we've encountered an issue with the Next Gen HR Help Desk where we receive an error code while attempting to send an outbound message through the Email C…

  Received Response

  Kev303 1.1K views 10 comments 0 points Most recent by Shubham_Gandhi Mar 25, 2026 4:27PMHelp Desk
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  Business Unit dropdown is Blank while creating HR Helpdesk Categories

  Summary: Business Unit dropdown is Blank while creating HR Helpdesk Categories Content (required): We are on 23b and classic HRHD, when trying to create Categories using…

  Received Response

  Harsh Dadhich 436 views 17 comments 0 points Most recent by Sachin Bhadange Mar 20, 2026 3:16AMHelp Desk
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  Bulk Import knowledge articles

  Summary: Bulk import option for knowledge articles Content (required): Hi Team How do we generally import knowledge articles? Do we have any bulk upload option to create…

  Accepted answer

  Karthik K-Oracle 292 views 5 comments 0 points Most recent by KMChris-Oracle Mar 17, 2026 9:48PMHelp Desk