HR Help Desk
Discussion List
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Bell and email notification when Maintenance Work Order is created from Internal Service Request.Summary: Hi All, I am working on Oracle Fusion Internal Service Request notifications. Requirement: When a Maintenance Work Order is created from an Internal Service Req… -
Can we restrict Helpdesk from viewing certain category or queue tickets?Summary: Example - HR should not be able to see tickets raised for category on ethics or sexual harrasment. (Next Gen Helpdesk)
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Workflow Automations - Can These Be Deleted?We are creating workflow automations in one of our DEV pods, and I came across a scenario where I needed to delete one of them because it just simply doesnt work. I was … -
How to get list of value in Custom Field based on CategorySummary: Hi, I had created one custom column and choose field type as Choice List (Fixed) and assign Lookup Type. I need to show the list of value of the custom column b… -
Groovy and Notification ExamplesSummary: Can anyone share their trigger and groovy script for common notifications for HR Help Desk? I have been able to create a few around changed attributes, like whe…
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Can't add resources to Help Desk QueueSummary: When trying to add an employee to a help desk queue, they do not appear within the search results. Trying to understand if there is some type of restriction or …
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V1 seniority data change to V3 PER_PERIODS_OF_SERVICE - to identify underlying impacted objectsDescription (Required): We would like clarification regarding the change where V1 seniority data stored in PER_PERIODS_OF_SERVICE is migrated and maintained in PER_SENIO…
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Redwood Case Management - Security based on QueueSummary: Our customer has Redwood Next Gen HRHD - 23A. They have a licience for HR Helpdesk but not for Service. I want to use queue assignment based on category for the…
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Auto-resolving HRHD requests in the Redwood HR HelpdeskSummary: We are experiencing difficulties with auto-resolving HRHD requests in the Redwood HR Helpdesk. Despite meeting the criteria for auto-solving (i.e., the HRHD Req…