HR Help Desk

Discussion List

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  HR Help Desk Service Requests are not getting created from inbound e-mails as expected.

  Summary: i went through Oracle Documentation - Doc ID 2524716.1 . SVC_INBOUND_EMAIL_ADDRESSES = pod_name-test.fa.intservice.incoming@workflow.mail.ca2.oraclecloud.com in…

  Received Response

  Ganesh Purnima 513 views 13 comments 1 point Most recent by Venugopal Reddy Palakolanu Jan 14, 2026 3:19AMHelp Desk
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  Error: A database constraint was violated while storing the changes in the database

  Hello everyone, we've encountered an issue with the Next Gen HR Help Desk where we receive an error code while attempting to send an outbound message through the Email C…

  Received Response

  Kev303 932 views 9 comments 0 points Most recent by TonyaT Jan 6, 2026 5:30PMHelp Desk
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  Knowledge Article Category Analysis Report

  Summary: Content (required): I am trying to create an Analysis Report to get the list of Knowledge Articles depending on their categories, however I am not able to find …

  Received Response

  Pernel Dela Pena 31 views 2 comments 0 points Most recent by KMChris-Oracle Jan 2, 2026 9:08PMHelp Desk
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  HRHD - Category is empty while Create Service Request, even after adding BU in the SR creation page.

  Closed

  Amit Hangloo-Oracle 11 views 2 comments 0 points Most recent by Michelle Walter-Oracle Jan 2, 2026 9:05PMHelp Desk
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  Bulk Import knowledge articles

  Summary: Bulk import option for knowledge articles Content (required): Hi Team How do we generally import knowledge articles? Do we have any bulk upload option to create…

  Accepted answer

  Karthik K-Oracle 281 views 4 comments 0 points Most recent by SherinSarahPhilips Dec 15, 2025 10:17AMHelp Desk
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  Mass Load Knowledge Articles

  Hi, Please guide if there is a way we can mass load knowledge articles instead of configuring them manually.

  Received Response

  Sthitapragnya Panda 51 views 5 comments 0 points Most recent by Phillip Jones Dec 1, 2025 7:45PMHelp Desk